Customer Services Advisor
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (42.0%).
Occupation Type
Sales and retail assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Business Unit : Customer Solutions
Division : CS DS Developer Services
Pay Grade Level : Level 1 - Administrator /Advisor
Post end date : 11-March-26
Salary Range : £26,525.63 rising to £27,847.21
Role Type : Full Time Contract
Secondment length : NA
Recruiter : Daniel McCormack
Manager Name : Kala Woodcock
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
Our Customer Service Advisor role
Division : CS DS Developer Services
Pay Grade Level : Level 1 - Administrator /Advisor
Post end date : 11-March-26
Salary Range : £26,525.63 rising to £27,847.21
Role Type : Full Time Contract
Secondment length : NA
Recruiter : Daniel McCormack
Manager Name : Kala Woodcock
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
Our Customer Service Advisor role
sits at the heart of this value with the opportunity to really make a difference to our customers.
EVERYTHING YOU NEED TO KNOW
We're now looking to recruit Customer Service Advisors to join our amazing wholesale market unit team at Raynesway, Derby
Where you will be working 37 hours per week between 8am-4pm Monday to Friday
Do you have a strong, customer focused mindset and the ability to work in a team? Or perhaps you’re an organised individual with great written and verbal skills?
Well, if you are, read on.
What You’ll Bring To The Role
We have exciting new roles within our ever changing and growing specialist back-office function.
As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and Non House Hold customers.
This will include ensuring that positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don’t go so well.
Accuracy and efficiency are key attributes of this role ensuring a right first-time mindset, the role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy.
In this role you will undertake all aspects of Wholesale Market Unit
EVERYTHING YOU NEED TO KNOW
We're now looking to recruit Customer Service Advisors to join our amazing wholesale market unit team at Raynesway, Derby
Where you will be working 37 hours per week between 8am-4pm Monday to Friday
Do you have a strong, customer focused mindset and the ability to work in a team? Or perhaps you’re an organised individual with great written and verbal skills?
Well, if you are, read on.
What You’ll Bring To The Role
We have exciting new roles within our ever changing and growing specialist back-office function.
As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and Non House Hold customers.
This will include ensuring that positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don’t go so well.
Accuracy and efficiency are key attributes of this role ensuring a right first-time mindset, the role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy.
In this role you will undertake all aspects of Wholesale Market Unit
activities that contribute to an exceptional retailer and customer service experience.
Your tasks will vary, as will your means of contacting customers whether this be through voice or email, it is imperative that it is done promptly and properly.
We want someone who’s keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we’re looking for. It’s great if you have some kind of customer focused experience such as retail, hospitality, sales or similar. But even if you haven’t, we can help you with this.
It’s a fast-paced environment so you’ll need to be comfortable in resolving one query and then moving quickly onto the next.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.
We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.
What’s In It For You
Your tasks will vary, as will your means of contacting customers whether this be through voice or email, it is imperative that it is done promptly and properly.
We want someone who’s keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we’re looking for. It’s great if you have some kind of customer focused experience such as retail, hospitality, sales or similar. But even if you haven’t, we can help you with this.
It’s a fast-paced environment so you’ll need to be comfortable in resolving one query and then moving quickly onto the next.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.
We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.
We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family
We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family
- A great starting salary of £26,525.63 rising to £27,847.21 upon successful completion of your probation and with a pay review each year!
- Annual company bonus of up to £1,500
- 33 days leave per year - that’s 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
- Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers holidays etc.
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Free parking on-site
- Income protection covering half salary for up to five years if you are unable to work
What’s Next
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
And if your curiosity has peaked and you're wanting to find out even more, search on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!