Customer Solutions Architect
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Technical Skills – Solution Area: AI Business Solutions
Level of Technical Knowledge: Senior
Experience: 15+ Years
Description of Role
- Key technical resource customers.
- Focused on delivering proactive services such as education workshops, assessments and providing expert guidance.
- Join a highly motivated team of leading industry experts.
- Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
- Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
- Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoft’s consulting practice and product groups.
- Continually learn and grow professionally.
- Analyze problems.
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
Required Skills & Capabilities
- M365 productivity apps including:
- Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook, Bookings, OneDrive, Loop, Lists, Forms, Stream, Whiteboard, Sway, Designer, Clipchamp, To Do, Planner, Project, M365 Copilot
- Additional desired skills:
- Experience with M365 back-up and recovery
Technical Experience
- Deep understanding of Microsoft 365 and its various apps and services, including deployment, integration, and advanced configuration.
- Track record of supporting customer digital transformation through proactive services, workshops, and technical assessments.
Role Requirements
- Fluent English oral and written communication.
- Strong technical writing, presentation and training skills.
- Breadth of experience and knowledge across Microsoft 365.
- The desire to upskill in new/additional technology areas.