Customer Success Executive
CompanyConrad Energy
Location
Abingdon-On-Thames, England, United Kingdom
Employment TypeFull-time
Posted At3/30/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (55.0%).
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
We are seeking a highly motivated and customer-focused Customer Service Executive to join our team. In this role, you will be the primary point of contact for our commercial, SME (Small and Medium Enterprises), and industrial customers, ensuring that their electricity supply needs are met with professionalism and efficiency. You will handle inquiries, resolve complaints, and provide solutions to meet customer requirements while maintaining a high level of satisfaction.
Key Responsibilities:
Customer Support and Issue Resolution:
Serve as the first point of contact for all customer inquiries, including billing, service connections, outages, and account management.
Address and resolve complaints in a timely and effective manner, escalating complex issues when necessary.
Provide detailed information about electricity tariffs, service options, and energy-saving initiatives.
Account Management:
Build and maintain strong relationships with commercial, SME, and industrial customers.
Assist customers in understanding and managing their electricity consumption to optimise efficiency and costs.
Coordinate with the wider technical team for service-related requests, including data queries, forecasting information, generation and demand side flexibility enquiries.
Process Management:
Ensure timely documentation and follow-up of all customer interactions in the CRM system.
Monitor service delivery timelines and coordinate with relevant departments to meet customer expectations.
Assist in onboarding new customers, including contract setup and service activation.
Customer Education and Engagement:
Educate customers on self-service tools and energy management resources.
Communicate planned outages, policy updates, and service changes effectively to minimise disruption and costs.
Solicit feedback from customers and suggest service improvements to enhance satisfaction.
Skills and Qualifications:
Key Responsibilities:
Customer Support and Issue Resolution:
Serve as the first point of contact for all customer inquiries, including billing, service connections, outages, and account management.
Address and resolve complaints in a timely and effective manner, escalating complex issues when necessary.
Provide detailed information about electricity tariffs, service options, and energy-saving initiatives.
Account Management:
Build and maintain strong relationships with commercial, SME, and industrial customers.
Assist customers in understanding and managing their electricity consumption to optimise efficiency and costs.
Coordinate with the wider technical team for service-related requests, including data queries, forecasting information, generation and demand side flexibility enquiries.
Process Management:
Ensure timely documentation and follow-up of all customer interactions in the CRM system.
Monitor service delivery timelines and coordinate with relevant departments to meet customer expectations.
Assist in onboarding new customers, including contract setup and service activation.
Customer Education and Engagement:
Educate customers on self-service tools and energy management resources.
Communicate planned outages, policy updates, and service changes effectively to minimise disruption and costs.
Solicit feedback from customers and suggest service improvements to enhance satisfaction.
Skills and Qualifications:
Bachelor's degree in Business Administration, Communications, or a related field.
2+ years of experience in customer service, preferably in the energy or utilities sector.
Excellent communication and interpersonal skills.
Problem-solving abilities with a customer-first approach.
Proficiency in using CRM software and Microsoft Office Suite.
Strong organisational skills and ability to multitask.
Familiarity with electricity supply operations and energy efficiency concepts is a plus.
Personal Attributes:
Patient, empathetic, and attentive to customer needs.
Able to work under pressure while maintaining a professional demeanour.
A proactive and team-oriented mindset.
Key Performance Indicators (KPIs):
Customer satisfaction scores.
First response and resolution times.
Accuracy and completeness of customer data in CRM.
Number of escalations resolved successfully.
2+ years of experience in customer service, preferably in the energy or utilities sector.
Excellent communication and interpersonal skills.
Problem-solving abilities with a customer-first approach.
Proficiency in using CRM software and Microsoft Office Suite.
Strong organisational skills and ability to multitask.
Familiarity with electricity supply operations and energy efficiency concepts is a plus.
Personal Attributes:
Patient, empathetic, and attentive to customer needs.
Able to work under pressure while maintaining a professional demeanour.
A proactive and team-oriented mindset.
Key Performance Indicators (KPIs):
Customer satisfaction scores.
First response and resolution times.
Accuracy and completeness of customer data in CRM.
Number of escalations resolved successfully.