Customer Success Intern
UK Visa Sponsorship Analytics
Occupation TypeBusiness associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Alliants. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Description
Join us as a Customer Success Intern in our growing Customer Experience team! 🚀
Alliants works with many of the world’s most respected luxury hotel, travel, and retail brands to deliver exceptional customer experiences. Founded in 2009 and headquartered in Southampton, we have built industry-changing technology solutions — including award-winning mobile apps and chat platforms — that transform the digital guest experience for millions of guests at some of the most luxurious hotels and brands in the world.
We are a, fast-scaling team where every person’s contribution is visible and valued. We work across Southampton, London, New York, Toronto, and Miami — and our customers span every continent. If you want a placement where your work actually matters from week one, this is it.
Role Focus
This is not a tea-making placement. From day one you will have real accounts to support, real customers to communicate with, and real metrics your manager will review with you every month.
As a Customer Success Intern on our Product team, you will support the delivery of exceptional value to Alliants’ hospitality customers – helping them adopt, embed, and get measurable results from the Alliants Experience Platform (AXP). Working directly alongside the Product Solutions Architect (Grade F) and Customer Success Managers (Grade D), you will contribute to real customer outcomes from day one of your placement.
You will sit inside our Customer Success team, working directly alongside our Product Solutions Architect and Customer Success Managers. Your job is to help our hospitality customers get maximum value from the Alliants Experience Platform (AXP) — and to build the skills, confidence, and professional track record that will set you apart when you graduate.
Role Details
📍 Location: UK Hybrid – 2 days/wk in office (Southampton)
💸 Compensation: £27,000 per year
✈️ Travel:
Join us as a Customer Success Intern in our growing Customer Experience team! 🚀
Alliants works with many of the world’s most respected luxury hotel, travel, and retail brands to deliver exceptional customer experiences. Founded in 2009 and headquartered in Southampton, we have built industry-changing technology solutions — including award-winning mobile apps and chat platforms — that transform the digital guest experience for millions of guests at some of the most luxurious hotels and brands in the world.
We are a, fast-scaling team where every person’s contribution is visible and valued. We work across Southampton, London, New York, Toronto, and Miami — and our customers span every continent. If you want a placement where your work actually matters from week one, this is it.
Role Focus
This is not a tea-making placement. From day one you will have real accounts to support, real customers to communicate with, and real metrics your manager will review with you every month.
As a Customer Success Intern on our Product team, you will support the delivery of exceptional value to Alliants’ hospitality customers – helping them adopt, embed, and get measurable results from the Alliants Experience Platform (AXP). Working directly alongside the Product Solutions Architect (Grade F) and Customer Success Managers (Grade D), you will contribute to real customer outcomes from day one of your placement.
You will sit inside our Customer Success team, working directly alongside our Product Solutions Architect and Customer Success Managers. Your job is to help our hospitality customers get maximum value from the Alliants Experience Platform (AXP) — and to build the skills, confidence, and professional track record that will set you apart when you graduate.
Role Details
📍 Location: UK Hybrid – 2 days/wk in office (Southampton)
💸 Compensation: £27,000 per year
✈️ Travel:
Occasional UK travel; full driving licence preferred
Job Requirements
By the end of your 12 months, you will have:
Who We Are Looking For
We are looking for a penultimate-year student studying for a BA in Hospitality Management or a related field at a leading hospitality school. You do not need to be a technology expert — but you do need to be genuinely curious about how technology is shaping the future of hospitality.
Essential
Job Requirements
By the end of your 12 months, you will have:
- Supported the onboarding of real enterprise hospitality customers onto AXP
- Produced monthly product adoption reports that inform CS strategy
- Maintained CRM data across a live customer portfolio
- Built a library of knowledge resources actively used by the team
- Presented your impact to CS leadership at the end of your placement
- Support new customer onboarding onto AXP — preparing welcome materials, tracking tasks, attending calls, and ensuring customers start their journey with confidence
- Monitor product usage dashboards and compile monthly adoption reports, flagging accounts that need attention
- Draft and send routine customer communications under the guidance of your CSM, ensuring messages are clear and on-brand
- Keep CRM records accurate and up-to-date for your assigned accounts — you own the data quality for your patch
- Build internal playbooks, FAQ guides, and how-to resources that make the whole CS team more effective
- Support the Product Solutions Architect with demo preparation, product walkthroughs, and technical documentation
- Contribute to customer success meetings and business reviews with structured notes and follow-up actions
Who We Are Looking For
We are looking for a penultimate-year student studying for a BA in Hospitality Management or a related field at a leading hospitality school. You do not need to be a technology expert — but you do need to be genuinely curious about how technology is shaping the future of hospitality.
Essential
- Penultimate-year BA student in Hospitality Management or related field
- Strong written and verbal communication skills
- Organised and detail-oriented — able to juggle tasks reliably
- Experience with CRM tools (Salesforce, HubSpot) or ticketing platforms
- Prior customer-facing work in hospitality (hotel, restaurant, events)
- Familiarity with Jira, Intercom, or similar tools
- Languages beyond English relevant to our customer base
- Full UK driving licence (occasional travel may be required)
Your Benefits Package
We Believe Great People Deserve To Be Looked After Properly. Here Is What You Will Receive As An Alliants Placement Student
🎉 33 days paid holiday
25 days annual leave plus 8 public holidays — so you can actually switch off and enjoy your placement year
🏥 Vitality Health Insurance
Optional private health cover available after your probationary period — including GP access, mental health support, and gym discounts.
🤝 Help@hand
Wellbeing, counselling, and practical support — a real person to talk to when life gets complicated.
🍕 Monthly takeaway allowance
A personal allowance of up to £25 every month — your treat, your choice, on us.
📚 Training & development budget
A personal budget to invest in your professional development — courses, certifications, conferences.
🚲 Cycle to work scheme
Spread the cost of a new bike and save on tax — great if you’re based near our Southampton office.
🌍 WeWork access
Access to WeWork co-working spaces — so you can work flexibly wherever you are in the UK.
🎂 Birthday voucher
Because your birthday should feel like a celebration, not just another Tuesday.
💰 Bonus potential
Placement students are included in our discretionary bonus scheme — because great work should be rewarded.
👓 Eye test & flu jab
Annual eye test voucher and flu vaccination — small things that make a difference.
🤝 People’s Pension
Auto-enrolled into our workplace pension scheme from day one.
✈️ Digital Nomad
Flexibility to occasionally work from elsewhere in the world — because we trust you to get the work done.
🌳 A warm welcome: To celebrate you joining Alliants, we’ll plant a Great Oak tree in your honour.
Alliants celebrates diversit
y and is committed to creating an inclusive environment for all employees.
We want to hear from you if you are passionate about hospitality, curious about technology, and ready to make a real contribution during your placement year.
Apply directly through our careers page — you will find the listing and full application form at alliants.careers.hibob.com. In your application, tell us why you are interested in the intersection of hospitality and technology, and what you hope to get from your placement year. We do not use automated screening — a member of our People team reads every application.
Application deadline
15th May 2026
We are committed to equal opportunities for all applicants. Alliants welcomes applications from candidates of all backgrounds, nationalities, and universities. You must have the right to work in the UK for the full 12-month duration of the placement.
Alliants works with universities on formal placement year programmes. If your placement office would like to discuss a partnership, please contact us at the same address.
We want to hear from you if you are passionate about hospitality, curious about technology, and ready to make a real contribution during your placement year.
Apply directly through our careers page — you will find the listing and full application form at alliants.careers.hibob.com. In your application, tell us why you are interested in the intersection of hospitality and technology, and what you hope to get from your placement year. We do not use automated screening — a member of our People team reads every application.
Application deadline
15th May 2026
We are committed to equal opportunities for all applicants. Alliants welcomes applications from candidates of all backgrounds, nationalities, and universities. You must have the right to work in the UK for the full 12-month duration of the placement.
Alliants works with universities on formal placement year programmes. If your placement office would like to discuss a partnership, please contact us at the same address.