Customer Success Intern

TITLE: Customer Success Intern

DEPARTMENT: Corporate-Branch Sales

REPORTING TO: VP, Customer Outcomes, EMEA

OFFICE LOCATION: London, UK

ROLE TYPE: Internship, Hybrid (3 days Onsite, 2 Remote)

DURATION: 9 Weeks

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

Empowering Innovation, Shaping Futures

Overview of the Global Internship Program:

Our 2026 Global Summer Internship Program is designed to provide students and recent graduates with hands-on experience in their field of study, offering professional growth, mentorship, and valuable networking opportunities.

• Professional Growth: You will gain hands-on experience in your field of study, which will be invaluable for your professional development.
• Mentorship: You will have the opportunity to learn from experienced professionals, gaining insights and guidance that will benefit your career.
• Networking: Being part of our organization will allow you to build a network of contacts within the industry, aiding your future career prospects.

What does the internship program entail?

Customer Success at IPC helps clients achieve maximum value from our products and services across the entire customer lifecycle—from onboarding and adoption, to governance, expansion, and renewal.

As a Customer Success Intern, you will collaborate with our international Customer Success team to enhance customer engagement, support process improvements, and contribute to highimpact activities designed to help clients succeed.

You will participate in a variety of programs including wellness initiatives, team-building activities, networking events, and DE&I initiatives.

You may also:

• Value & Adoption Analytics: Build simple dashboards/trackers that show adoption trends, usage insights and business outcomes for key accounts.
• MAC Process Exposure: Learn how we manage Moves, Adds & Changes (MAC) end to end and help streamline request handling.
• QBR Readiness: Support Quarterly Business Reviews—gather data, craft slides, and capture follow ups for strategic customers.
• Process Improvement: Contribute to our Customer Success Process Improvement Program (templates, SOPs, playbooks, comms) and proactively identify opportunities to leverage AI tools or automation to improve team processes, workflows, or efficiency, and share recommendations with the team.
• Shadowing & Stakeholder Interactions: Shadow Customer Success Managers on internal standups, customer calls, and cross functional syncs (Sales, Ops, Product, Marketing).
• Customer Comms Support: Help prepare concise customer updates, FAQs and how to content to drive smoother adoption.

How You Will Make an Impact:

• Show Your Enthusiasm: Your motivation and eagerness to learn will bring positive energy to our team.
• Take Initiative: Don’t be afraid to propose new ideas and solutions. Your fresh perspective can make a real difference.
• Collaborate Actively: Work closely with your teammates, sharing insights and supporting each other to achieve common goals.
• Be Proactive: Ask questions and seek opportunities to take on new tasks and challenges.
• Demonstrate Commitment: Show your dedication to the projects you work on, contributing your best effort.
• Enhance Team Dynamics: Your positive attitude and willingness to help will foster a collaborative and supportive work environment.
• Learn and Grow: Take advantage of every learning opportunity to develop your skills and knowledge.
• Adapt and Innovate: Be open to new ways of working and embrace changes that can lead to improvements.

Essential Skills and Experience to be Successful in the Role:

• Recent graduate or in your final year of a Bachelor’s or Master’s degree in a related field (Business, Communications, Marketing, Economics, Management, etc.)
• Excellent English communication skills
• Strong teamwork and interpersonal skills
• Analytical thinking with strong attention to detail
• Ability to navigate ambiguous or fastchanging situations
• Customeroriented mindset and willingness to understand customer needs
• Strong organizational skills and ability to handle multiple priorities

Curious about what we offer?

• 9 weeks full-time paid internship filled with exciting events and initiatives
• Access to LinkedIn Learning

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some individuals may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you, your Line Manager and HR before commencement of your internship program with IPC.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.