Customer Success Leader

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

This role carries real influence. You’ll be part of the Customer Success leadership team and lead a large, global organisation that shapes how customers experience Access across our Growth software products.

You’ll guide experienced teams, set clear direction and make decisions that have a direct impact on growth across regions.

You’ll take ownership of outcomes that matter, such as customer adoption, product usage, value delivered and overall health. You’ll bring clarity, create focus and help teams understand the numbers that show their work is landing.

You’ll shape how we work at scale by defining simple, consistent ways for teams to guide customers through their journey, support regional plans and bring a strong, customer‑first voice to senior conversations. It’s a role with space to think boldly, influence widely and help build the future of Customer Success at Access.
 

Day‑to‑day, you will:
 

• Lead a large, global Customer Success organisation (spanning Customer Success and Professional Services) building trusted relationships and driving measurable outcomes such as adoption, engagement and customer value.
• Shape the customer journey end‑to‑end by creating simple, scalable approaches that improve product usage and support key regional goals.
• Work closely with senior leaders across the business to improve account growth metrics such as expansion and retention, while delivering strong services revenue, margin and utilisation performance.
• Play an active role in the Customer Success leadership team, influencing strategy, shaping performance expectations and guiding regional execution.
• Champion customer advocacy and experience metrics, including NPS, ensuring continuous improvement across regions.

Your skills and experiences might also include:
 

• Experience leading large (100+), international Customer Success / Professional Services teams
• Experience guiding teams through change with clarity, developing strong leaders and building a healthy, high‑performing organisation at scale.
• A track record of turning insight into simple, scalable approaches that lift measurable outcomes like adoption, engagement, customer health, 
• Clear and confident communication skills, with the ability to simplify complex ideas and influence senior conversations across regions.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.