Customer Success Manager
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Company Description
ALMIS International is a leading provider of risk management software solutions, specializing in a cloud-based, fully integrated platform to support global banking institutions. Our solutions empower banks to efficiently manage, monitor, and report their financial risk profiles, offering essential insights to enable informed decision-making by executives and boards. With a client base of over 60 UK and international firms, ALMIS delivers speed of implementation, user-friendly functionality, and expert support. We are at the forefront of crucial industry changes, including compliance with BASEL III and CRD IV, ensuring that regulated firms meet both national and international requirements.
Role Description
This full-time hybrid role is based in the London Area, United Kingdom, with an opportunity for some work-from-home flexibility. As a Senior Account Manager, you will nurture and manage relationships with key clients, ensuring their needs are met and expectations exceeded. You will oversee account activities, facilitate client communications, work on contract renewals, and provide insights for product updates. Your role also involves identifying opportunities for upselling services, liaising with internal teams to address client-specific requirements, and ensuring the successful delivery of ALMIS solutions.
Purpose:
Own the commercial relationship, value realisation and long-term success of each ALMIS customer.
Accountable for:
- Overall account ownership of up to 60 accounts
- Client satisfaction and trust
- Strong communication, negotiation, and interpersonal skills, with the ability to build trust and long-term relationships
- Proficiency in using CRM software
- Experience in financial software or SaaS companies is a plus
- Value impact of ALMIS across treasury, finance and regulatory reporting
- Coordination of ALMIS services for the client
- Renewal, expansion and referenceability
- Ideally knowledge of financial risk management, regulatory frameworks (e.g., BASEL III & CRD IV), and banking industry practices
Key responsibilities:
- Act as the single accountable owner for each customer
- Understand the client's business objectives and regulatory context
- Ensure ALMIS is delivering measurable value
- Run account planning and roadmap discussions
- Own major client communications and escalations
Explicitly not responsible for:
- First line support
- Software configuration
- Custom development
- Day-to-day troubleshooting