Customer Success Manager
UK Visa Sponsorship Analytics
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Important - Must be Welsh speaking
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.
We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.
It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.
We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.
It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements
- Education MIS exposure
- Excellent communication and presentation skills, with the ability to engage confidently
- Ability to learn and adapt as our software changes
- Self-organised and a self-starter
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcoms suite of MIS products.
- Ability to communicate in both English and Welsh.