Customer Success Manager
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Customer Success Manager / Business Development Manager – Defence Sector
Home-based with UK travel
We’re looking for an experienced and commercially minded Customer Success / Business Development Manager to help expand and strengthen our footprint across the UK Defence sector. If you understand the MOD landscape, Defence supply-chain ecosystems, or Defence corporate services and have a background in account management, customer success or business development this could be an exceptional next step in your career.
If you’re motivated by supporting mission-focused organisations and enabling them to unlock the full value of world leading geospatial capabilities, we would love to hear from you.
Who we are
Esri UK is the distributor of ArcGIS, the world’s leading GIS platform. We work across Defence, National Security, government, and industry, delivering software, consultancy, training, and long-term strategic support. We are a profitable, growing, people focused organisation that values expertise, collaboration, and continuous development.
What you’ll be doing
As a Customer Success / Business Development Manager – Defence Sector, you will:
.Strategic Relationship Management
· Build trusted, strategic relationships across Defence, spanning MOD departments, corporate services, enabling functions, and Defence primes.
· Support customer success at every stage, ensuring Defence users maximise value from GIS.
Growth, Retention & Value Creation
· Manage and expand existing Defence accounts
· Identify unmet needs, broaden engagement across departments, and uncover opportunities linked to major Defence programmes.
· Shape, qualify, and close opportunities aligned with Defence requirements and procurement frameworks.
Sector Engagement & Programme Development
· Engage with Defence and National Security primes, integrators, DIPS, Aurora partners, and the wider supply chain to support multi-year programme adoption.
. Support our strategic objectives, expanding user ecosystems, shaping programme requirements, and contributing to long-term practice growth.
Customer Advocacy & Collaboration
· Own customer issues, collaborating across Professional Services, Project Management, Support, and technical teams to drive resolutions and ensure successful outcomes.
· Prepare compelling proposals, success plans, and presentations tailored to Defence audiences.
We’d love to hear from you if you:
· Have strong experience within the Defence, MOD, or Defence supply-chain ecosystem.
· Bring experience from Account Management, Customer Success, Business Development, or similar roles.
· Understand how Defence organisations operate, make decisions, and procure technology.
· Are confident navigating complex stakeholder environments.
· Can translate Defence challenges into clear, value-driven GIS outcomes.
· Possess excellent communication, influencing, and relationship-building skills.
· Hold (or can obtain) the necessary security clearances.
· Have some understanding of GIS, or are eager to learn its Defence applications.
Location
This is a home-based role, with travel to Defence sites, partners, and events across the UK. Some overnight stays may be required.
What we offer
· Highly competitive salary (at least £39k, higher depending on experience)
· Generous bonus scheme (circa 20%)
· Car allowance
· 6% company pension
· Private healthcare
· Gym/wellbeing contribution
· Cycle to Work scheme
· Enhanced family-friendly policies
· Paid volunteering opportunities
· Flexible working and support for continual learning/development
How to apply
Please apply via www.esriuk.com with your CV, cover letter, and salary expectations
Application Deadline: 27th March 2026
A little more about our culture
We’re a thriving organisation offering the stability of a financially secure, market leading- technology company. We encourage teamwork, celebrate contributions, and reward success with a generous bonus scheme and strong benefits.
Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers.
No agencies please.