Customer Success Manager
UK Visa Sponsorship Analytics
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?
About the role:
As a Customer Success Manager, you will oversee more than 20 international customers served by SD Worx countries and in-country partners, spanning high and medium complexity mid‑market segments. These customers often require advanced coordination due to multi-country coverage or non-standard solutions.
You will also manage single-country customers under international Master Service Agreements, typically within the SME segment, and support a broader base of approximately 800 customers through a digital annual check-in process.
Acting as the single point of contact, you’ll ensure efficient handling of escalations, deliver exceptional customer experiences, and drive success across all touchpoints.
What do we have to offer?
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?
About the role:
As a Customer Success Manager, you will oversee more than 20 international customers served by SD Worx countries and in-country partners, spanning high and medium complexity mid‑market segments. These customers often require advanced coordination due to multi-country coverage or non-standard solutions.
You will also manage single-country customers under international Master Service Agreements, typically within the SME segment, and support a broader base of approximately 800 customers through a digital annual check-in process.
Acting as the single point of contact, you’ll ensure efficient handling of escalations, deliver exceptional customer experiences, and drive success across all touchpoints.
What do we have to offer?
- A dynamic environment: flexible working hours and working from home – everything is negotiable!
- 25 days holiday + 8 days public holiday
- Flexible benefits scheme (including ability to buy additional 5 days holiday)
- Pension up to 6% matched
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
- Referral program
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
- Ensure all international customer cases are managed in MyServicePoint (MySP) in line with global SLAs/KPIs, excluding legacy customers on non‑SDW platforms (e.g., Dayforce, SFTP).
- Promote full adoption of MySP by training and supporting customers in case management and payroll calendar adherence.
- Manage payroll calendars for SD Worx countries and in-country partners, ensuring timely distribution, approval, and Correctness Reporting to support SLA/KPI tracking.
- You have built a first experience in a customer service, account management or customer success role.
- You are skilled in managing international customer relationships across diverse teams and passionate to build long lasting relationships with customers.
- You are fluent in English. Any additional language is welcome.
- You are detail-oriented.
- You have a proactive approach.
- You have a good basic knowledge of Microsoft Word, Outlook and Excel.
- You have experience in usage of lean tools.
SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.