Customer Success Manager
UK Visa Sponsorship Analytics
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Job title
CustomerSuccess Manager
Reports to
Head of Business Development
Please note that relevant training,guidance,and advice will be given.This document lists the responsibilities you will encompass in your daily role.
Company Purpose Statement
To use the best technology to better connectpeople.
Company Profile
Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. Weoperateat the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.
Overview Of The Position
This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service,possessexcellent communication skills, and thrive in a fast-paced environment.This individual will champion our core values of flexibility, quality, knowledge, and teamwork.
Experience
CustomerSuccess Manager
Reports to
Head of Business Development
Please note that relevant training,guidance,and advice will be given.This document lists the responsibilities you will encompass in your daily role.
Company Purpose Statement
To use the best technology to better connectpeople.
Company Profile
Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. Weoperateat the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.
Overview Of The Position
This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional service,possessexcellent communication skills, and thrive in a fast-paced environment.This individual will champion our core values of flexibility, quality, knowledge, and teamwork.
Experience
- Proven experience in client success management, account management, or similar role.
- Strong understanding of customer relationship management principles and practices.
- Excellent communication, negotiation, and presentation skills.
- Ability to prioritise and manage multiple tasks and projects simultaneously.
- Analytical mindset with the ability to interpret data and trends to drive decision-making.
- Proficiencyin CRM software and Microsoft Office suite.
- Experience in theTechnology Sectoris a plus.
- Client Relationship Management:
- Develop andmaintainstrong, long-lasting relationships withkeyclients.
- Act as the primary point of contact forkeyclientenquiries, requests, and escalations.
- Conduct regular check-ins and meetings to understand client needs andobjectives.
- Proactivelyanticipatekeyclient concerns and address them effectively.
- Strategic Account Management:
- Collaborate with clients to develop strategic account plans aligned with their business goals.
- Identifyopportunities for growth and expansion within existing client accounts.
Direct Reports
0
Total team size
48
Location:
Bedford, Bedfordshire
Client location:
International and National customerbasebut the majority are based in and around London.
Day to day
Communication
Clients, ProfessionalService& CustomerService Teams.
Travel
From a day-to-day perspective, this role will require you to
commute only to/from our head office where the role will be
Situated
Additionally, You Maybe Requiredto Travel As And Whennecessaryto
- Our London office whenrequired(for training or if the Head
- Other regional offices (both existing and new for reasons similar
- To clients across the Southeast (and in some cases
nationally) and whendeemedas a requirement of the role
Company Benefits
Why work at Total IT
A recent team survey gives you an insight into the work life here at Total IT:
"Great people", "The atmosphere makes me want to come into work each day!"
Joining us onthisrole, expect a warm welcome, and to be treated fairly and professionally with top-up train
Company Benefits
- 28days annual leaveplus1additionaldayto be used 2 weeks either side of yourbirthday.
- Comprehensive private healthcare and wellness programs.
- A contributory pension scheme.
- Access to high-performance computing resources and a modern working environment.
- Professional development opportunities, including up to 10 days of relevant training per year.
- Stage 1: Screening Interview with HR team via Microsoft Teams
- Stage 2: Microsoft Teams Interview with Head of Business Development
- Stage3: Face to face withHead of Business Development and HR Manager
- Stage?4 :A call with our HR Manager to run through a job offer, set expectations and confirm any outstanding questions.?
Why work at Total IT
A recent team survey gives you an insight into the work life here at Total IT:
"Great people", "The atmosphere makes me want to come into work each day!"
Joining us onthisrole, expect a warm welcome, and to be treated fairly and professionally with top-up train
ing to help you meet your own goals.
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