Customer Success Manager
UK Visa Sponsorship Analytics
Occupation TypeBusiness associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Job Title
Customer Success Manager (Strategic)
Reports to
Strategic Customer Growth Team Leader
Location/work pattern
Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month)
9.00 – 5.30 Mon-Fri
Salary
£50,000-£60,000
What We Do
Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly.
As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product-market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI-enhanced insights.
The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client success) and account management (renewal and expansion). These teams work closely together, to ensure clients realize maximum value from Vypr's market-leading product intelligence platform. Our team builds enduring relationships with key stakeholders to ensure our customers achieve their business objectives while uncovering and converting upsell opportunities to drive revenue growth. We're looking for someone to be part of this dynamic, results-oriented team committed to driving customer retention, expansion and Life-time-value.
Things that you will do.
Customer Success Manager (Strategic)
Reports to
Strategic Customer Growth Team Leader
Location/work pattern
Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month)
9.00 – 5.30 Mon-Fri
Salary
£50,000-£60,000
What We Do
Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly.
As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product-market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI-enhanced insights.
The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client success) and account management (renewal and expansion). These teams work closely together, to ensure clients realize maximum value from Vypr's market-leading product intelligence platform. Our team builds enduring relationships with key stakeholders to ensure our customers achieve their business objectives while uncovering and converting upsell opportunities to drive revenue growth. We're looking for someone to be part of this dynamic, results-oriented team committed to driving customer retention, expansion and Life-time-value.
Things that you will do.
- Liaise with end-user contacts
- Onboard new customers by running F2F workshops ensuring that TTFV is within 1 week of onboarding
This role contributes to our 'Customer' pillar within our Visions, Objectives & Strategies. This involves making Vypr 'Easy to Love and Hard to Leave'. Deliverables include:
- Track usage weekly
- Track functionality usage quarterly to review with Account Manager
What You Are Good At
- Using your research experience in a senior role in CPG or agencies to understand customer objectives and translating how Vypr can be used to achieve them
- Training customers
- Building and leveraging customer relationships
- Communicating effectively
- Attention to detail, high quality standards of outputs
- Managing your own workload, ensuring that customers are prioritised accordingly
Agile – You use your organisational skills to reprioritise your workload based on a sound analysis of most important needs
Caring – You will happily support the wider team to ensure we hit team targets
Driven – You will take accountability for your own objectives and targets, taking action to ensure that they are achieved.
Candid – You will contribute to team discussions and make recommendations to refine best-in-class team processes
What We Offer
- Hybrid working
- Company paid medical cashplan
- Enhanced annual leave
- Work from anywhere up to 4 weeks a year
- Access to a global benefits and reward platform
- Access to well-being support, including an Employee Assistance Programmes
- Life Assurance
- Day off on your birthday
- Volunteering day
- Enhanced parental leave
Our Talent Selection process focusses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and to visit our Manchester HQ.