Customer Success Manager, Senior Manager - Remote

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.  

WHO WE ARE: 

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! 

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title

: Senior Customer Success Manager

What You’ll Do

The Senior Customer Success Manager is the CEO of your book of business. A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. As a SMCS, you will act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.

Members of the Customer Success family are motivated customer advocates, adept in managing customer needs throughout their journey – from contract signing, multiple go-lives, and contract expansion and renewal. You see our customers’ challenges as opportunities. You use your knowledge of Duck Creek and the software delivery lifecycle (SDLC) process to get into the detail and find solutions. You turn our customers’ pain points into success plans, and work across all arms of the Duck Creek organization to continually drive success.

It is expected that the SMCS will work in collaboration with the Customer Success Engineers (CSEs) and other Customer Success (CS) Organization teams to provide assistance in the management of your customers within a defined segment (e.g., Personal, Commercial, Multi-national, APAC), across a customer’s entire Duck Creek lifecycle to maximize value realization and product adoption.

Manage And Develops The Customer Accounts

Ability to clearly articulate and present technical solutions to prospects/Customers during sales processes.

Exceptional customer service and organizational skills are a must.

Must be able to work well independently and in a team environment.

Efficient multi-tasking and project management skills.

Excellent communication skills, both written and oral, ability to communicate with sales, executives, and Customers.

Holds strong operational skills that will drive organizational efficiencies and customer satisfaction

Other Requirements

• Travel: 10-25%
• Work Authorization: Legally authorized to work in the country of the job location.
  
  

WHAT WE STAND FOR: 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, mar

ital, military, or any other protected status. 

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.