Customer Success Specialist
CompanyWhite Rose Education
Location
Halifax, England, United Kingdom
Employment TypeFull-time
Posted At3/26/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (52.0%).
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Location: Hybrid (Halifax/Leeds/Remote)
Salary: £26,000-£28,000
Contract: Fixed Term (One Year)
We are looking for a commercially focused Customer Success Specialist to manage and develop customer relationships, driving retention, engagement and long-term value while delivering high-quality day-to-day support.
This role sits at the heart of the customer lifecycle, ensuring customers are onboarded effectively, supported responsively and proactively engaged to maximise usage and reduce churn.
Key Responsibilities
Salary: £26,000-£28,000
Contract: Fixed Term (One Year)
We are looking for a commercially focused Customer Success Specialist to manage and develop customer relationships, driving retention, engagement and long-term value while delivering high-quality day-to-day support.
This role sits at the heart of the customer lifecycle, ensuring customers are onboarded effectively, supported responsively and proactively engaged to maximise usage and reduce churn.
Key Responsibilities
- Manage a defined portfolio of customers with accountability for retention, engagement and customer satisfaction
- Monitor and maintain customer health scores, using data such as usage, engagement and support activity to assess risk
- Proactively identify and manage at-risk customers, implementing actions to reduce churn
- Lead onboarding for new customers, ensuring early adoption and a strong foundation for long-term retention
- Deliver regular customer engagement activity (e.g. check-ins, usage reviews, targeted outreach)
- Provide high-quality, timely customer support, resolving queries and issues efficiently
- Capture, categorise and analyse customer feedback to identify trends and areas for improvement
- Maintain accurate records of customer interactions, health status and risk indicators
- Work closely with internal teams (Product, Sales, Operations, Finance) to resolve issues impacting customer experience
- Support renewal activity by ensuring customers understand and realise value from our products and services
- Strong customer relationship management and communication skills
- Commercial awareness, with understanding of retention and customer value
- Ability to interpret data and identify patterns, risks and opportunities
- Customer retention and renewal rates within portfolio
- Reduction in churn and at-risk accounts
- Customer engagement and usage levels
- Quality and timeliness of customer support
- Customer feedback and satisfaction
- A meaningful role in a mission-led organisation making a real difference to teachers and learners
- Collaborative and supportive team culture
- Generous holiday allowance and benefits package
- Opportunity to grow with a fast-scaling, values-driven company