Customer Support Call Centre Operator
UK Visa Sponsorship Analytics
Occupation Type
Call and contact centre occupations
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Location: 59 Moy Road
At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.
The Role
To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
About The Role
Key Responsibilities:
Location: 59 Moy Road
At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.
The Role
To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
About The Role
Key Responsibilities:
- Answer all calls as soon as it enters the system.
- Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
- Transfer each call to the relevant member of staff.
- Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
- Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process and close the vacancy when a suitable number of applicants have been received.
Skills Needed
Servicing
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Required Criteria
Contract Typefulltime
SalaryBased on Experience
Required Criteria
- Excellent telephone manner
- High level IT Skills
- Right to work in the UK
- GCSEs in Maths, English & IT or equivalent
- Relevant proven experience in a customer service role
- Possess excellent communication skills
- Must be able to work independently in a busy, demanding environment
- Demonstrate a professional and friendly manner, effective listener, polite, and calm.
- Previous experience operating a busy switchboard would be an advantage but not essential as training will be provided
Contract Typefulltime
SalaryBased on Experience