Customer Support Executive
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Goodlord. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
📍 Hybrid Role - Based in our Sheffield office 3 days per week with 2 days working from home.
⏰ This is a full time role - Mon - Fri, 37.5 hours per week.
Our Mission
⏰ This is a full time role - Mon - Fri, 37.5 hours per week.
Our Mission
- Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting 🌎
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚
- Working on live chat, inbound phone and email enquiries to solve a wide range of technical and navigational queries for our customers
- Identifying reasons for both simple and more complex technical queries our customers face - and helping us solve them long term
- Previous experience of working within customer service team delivering first class customer experience
- The ability to learn new systems and switch between multiple platforms with speed and accuracy
- Attention to detail with effective written and verbal communication skills
- You have experience working within a technical support team.
- You have worked with support tools like Zendesk or Salesforce before
- You can adapt well to change and be a driver in implementing change
- Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!
A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life. We are an equal opportunity employer committed to creating an inclusive environment where people can do their best work. If there is anything you need to participate fully in the interview process, we’d love to hear about that - please just include it in your application. Come and join us!
- Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
No agencies please - we have tried and trusted partners we would turn to should we require support.