Customer Support Officer
CompanyLeicester City Council
Location
Leicester, England, United Kingdom
Employment TypeFull-time
Posted At4/16/2026
UK Visa Sponsorship Analytics
Occupation TypeCustomer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Leicester City Council. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Reference: REQ6746
Description: Full Time / 37 Hours Per Week / Permanent Do you have excellent Customer Service skills and enjoy helping people? Then this might be the job for you. Our Corporate Services Customer Support team have an exciting opportunity for a Customer Support Officer to provide an efficient, effective telephony and face to face, front of house provision on a range of services delivered from the corporate contact centre and Customer Service Centre. You'll be office basedat City Hall, York House or neighbourhood locations as required, working 8:30am to 5:00pm Monday to Friday and 8:30am to 4:30pm on Fridays. What you'll be doing Acting as an ambassador for Leicester City Council by promoting a positive image of all the Council and customer service, through the delivery of excellent front facing customer service. You'll provide a high quality, telephony and face to face, front of house Customer Service provision, enabling members of the public to access accurate advice and assistance with service requests, enquiries, and complaints on all of Leicester City Council services. In addition, you'll efficiently and effectively operate a range of IT equipment and programmes to communicate in a timely manner to relevant sections and organisations and provide face to face Front of House support on an ad hoc basis. What you'll need With excellent communication and customer service skills including, experience of working in a busy environment. You'll have experience dealing with customers either over the phone or face to face. As well as excellent organisational skills and a good working knowledge of IT systems. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at out benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the ‘our approach to recruitment' page. For an informal discussion about the role, please contact Tim Driver at tim.driver@leicester.gov.uk
Region:
Description: Full Time / 37 Hours Per Week / Permanent Do you have excellent Customer Service skills and enjoy helping people? Then this might be the job for you. Our Corporate Services Customer Support team have an exciting opportunity for a Customer Support Officer to provide an efficient, effective telephony and face to face, front of house provision on a range of services delivered from the corporate contact centre and Customer Service Centre. You'll be office basedat City Hall, York House or neighbourhood locations as required, working 8:30am to 5:00pm Monday to Friday and 8:30am to 4:30pm on Fridays. What you'll be doing Acting as an ambassador for Leicester City Council by promoting a positive image of all the Council and customer service, through the delivery of excellent front facing customer service. You'll provide a high quality, telephony and face to face, front of house Customer Service provision, enabling members of the public to access accurate advice and assistance with service requests, enquiries, and complaints on all of Leicester City Council services. In addition, you'll efficiently and effectively operate a range of IT equipment and programmes to communicate in a timely manner to relevant sections and organisations and provide face to face Front of House support on an ad hoc basis. What you'll need With excellent communication and customer service skills including, experience of working in a busy environment. You'll have experience dealing with customers either over the phone or face to face. As well as excellent organisational skills and a good working knowledge of IT systems. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at out benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the ‘our approach to recruitment' page. For an informal discussion about the role, please contact Tim Driver at tim.driver@leicester.gov.uk
Region:
Central
Location: Various locations across Leicester City
Salary: *GBP*32,061 - *GBP*34,434 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*46,953
Contractual hours: 37
Basis: Full time,
Full Time / 37 Hours Per Week / Permanent
Do you have excellent Customer Service skills and enjoy helping people? Then this might be the job for you.
Our Corporate Services Customer Support team have an exciting opportunity for a Customer Support Officer to provide an efficient, effective telephony and face to face, front of house provision on a range of services delivered from the corporate contact centre and Customer Service Centre.
You’ll be office basedat City Hall, York House or neighbourhood locations as required, working 8:30am to 5:00pm Monday to Friday and 8:30am to 4:30pm on Fridays.
What You'll Be Doing
Acting as an ambassador for Leicester City Council by promoting a positive image of all the Council and customer service, through the delivery of excellent front facing customer service. You’ll provide a high quality, telephony and face to face, front of house Customer Service provision, enabling members of the public to access accurate advice and assistance with service requests, enquiries, and complaints on all of Leicester City Council services.
In addition, you’ll efficiently and effectively operate a range of IT equipment and programmes to communicate in a timely manner to relevant sections and organisations and provide face to face Front of House support on an ad hoc basis.
What You’ll Need
With excellent communication and customer service skills including, experience of working in a busy environment. You’ll have experience dealing with customers either over the phone or face to face. As well as excellent organisational skills and a good working knowledge of IT systems.
What We Can Offer You
Location: Various locations across Leicester City
Salary: *GBP*32,061 - *GBP*34,434 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*46,953
Contractual hours: 37
Basis: Full time,
Full Time / 37 Hours Per Week / Permanent
Do you have excellent Customer Service skills and enjoy helping people? Then this might be the job for you.
Our Corporate Services Customer Support team have an exciting opportunity for a Customer Support Officer to provide an efficient, effective telephony and face to face, front of house provision on a range of services delivered from the corporate contact centre and Customer Service Centre.
You’ll be office basedat City Hall, York House or neighbourhood locations as required, working 8:30am to 5:00pm Monday to Friday and 8:30am to 4:30pm on Fridays.
What You'll Be Doing
Acting as an ambassador for Leicester City Council by promoting a positive image of all the Council and customer service, through the delivery of excellent front facing customer service. You’ll provide a high quality, telephony and face to face, front of house Customer Service provision, enabling members of the public to access accurate advice and assistance with service requests, enquiries, and complaints on all of Leicester City Council services.
In addition, you’ll efficiently and effectively operate a range of IT equipment and programmes to communicate in a timely manner to relevant sections and organisations and provide face to face Front of House support on an ad hoc basis.
What You’ll Need
With excellent communication and customer service skills including, experience of working in a busy environment. You’ll have experience dealing with customers either over the phone or face to face. As well as excellent organisational skills and a good working knowledge of IT systems.
What We Can Offer You
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at out benefits calculator.
Join us
We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the ‘our approach to recruitment’ page.
For an informal discussion about the role, please contact Tim Driver at tim.driver@leicester.gov.uk
Join us
We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the ‘our approach to recruitment’ page.
For an informal discussion about the role, please contact Tim Driver at tim.driver@leicester.gov.uk