Data Architect (Voice AI)
UK Visa Sponsorship Analytics
Occupation TypeIT business analysts, architects and systems designers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£54,900
(£28.15 per hour)
Occupation rate applies
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Description
Key Responsibilities
- Act as the onsite Voice AI and Data Architecture lead, building strong relationships with banking stakeholders across business, data, and IT teams.
- Design and deliver Voice AI / Agentic IVR solutions leveraging:
- Google CES/CXAS, Dialogflow CX / CCAI
- Vertex AI (LLMs, RAG, agent frameworks)
- Define and implement enterprise data architecture for Voice AI:
- Conversation data pipelines (real-time + batch)
- Integration with data lakes, warehouses (BigQuery)
- Customer 360 and contextual data enablement
- Build RAG-based knowledge systems integrating structured and unstructured banking data.
- Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals).
- Ensure integration with core banking, CRM, and analytics platforms.
- Establish data governance, lineage, quality, and compliance frameworks (GDPR, PCI-DSS).
- Drive conversation analytics, observability, and feedback loops to continuously improve AI performance.
- Deep knowledge of Data Architecture (data lakes, pipelines, streaming, analytics)
- Experience with GCP data stack (BigQuery, Pub/Sub, Dataflow, Cloud Storage)
- Understanding of RAG, embeddings, and knowledge retrieval frameworks
- Strong stakeholder engagement and consulting skills