Data Insight Analyst
UK Visa Sponsorship Analytics
Occupation Type
Data analysts
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Description
System C is on a mission to deliver technology that connects and transforms health and care outcomes for all. We work in a fast-moving environment where curiosity, ownership and collaboration matter - and where good data helps teams make better decisions, faster.
What You’ll Be Doing
As our Data Insight Analyst, you’ll turn operational data from support tools and ticketing systems into clear, actionable insight that improves customer experience and drives service performance across Customer Support and wider Service Delivery. You’ll be a trusted partner to operational leaders - bringing clarity when things are ambiguous and helping teams focus on what will make the biggest difference.
Key Responsibilities
System C is on a mission to deliver technology that connects and transforms health and care outcomes for all. We work in a fast-moving environment where curiosity, ownership and collaboration matter - and where good data helps teams make better decisions, faster.
What You’ll Be Doing
As our Data Insight Analyst, you’ll turn operational data from support tools and ticketing systems into clear, actionable insight that improves customer experience and drives service performance across Customer Support and wider Service Delivery. You’ll be a trusted partner to operational leaders - bringing clarity when things are ambiguous and helping teams focus on what will make the biggest difference.
Key Responsibilities
- Build, maintain and improve dashboards and performance reporting (e.g. Power BI / Tableau).
- Produce regular KPI reporting, including: SLA performance, response/resolution times, first contact resolution, backlog volumes and ageing, ticket categorisation and trends, and CSAT metrics
- Automate reporting where possible to improve consistency and efficiency.
- Experience in a data/MI/insight role within customer support, service delivery, or an operational environment.
- Strong BI tool capability (Power BI, Tableau or equivalent) and advanced Excel.
- Confidence handling large datasets and presenting insight clearly to different audiences.
- Bonus: SQL, Jira (or similar), and experience in Healthcare, Social Care or Education.
You’ll join a supportive, values-led team that aims to do the right thing, own it, always be better, and succeed as one team - with flexible benefits and genuine development opportunities.
Ready to make an impact? Apply today.