Dealer Governance Specialist
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (50.0%).
Occupation Type
Cyber security professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£48,500
(£24.87 per hour)
Occupation rate applies
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Description
About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
Role Purpose
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.
The Dealer Governance role is pivotal in working with the Dealer Support Manager in maintaining an engaged and compliant Dealer community in our Marketplace. We will prioritise industry-leading policies and processes to enforce our guidelines for dealer operations. Working with the Dealer Support Manager, you will play a central role in creating scalable solutions to manage risks, working collaboratively across teams to ensure commercial awareness. Your responsibilities will include leading day-to-day enforcement activities and documenting and aligning them effectively. These activities span from managing dealer behaviour, cancellations to addressing dealer debt; all the time ensuring how we operate in this space is documented and consistent.
Your contribution to this role will significantly impact the safety, engagement and trustworthiness of our marketplace for sellers. You will actively contribute to the development of internal processes and risk matrices, enabling us to operationalise our Terms & Conditions effectively. These activities will support our dealers to maximise their potential on Motorway.
What You’ll Be Doing
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
Role Purpose
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.
The Dealer Governance role is pivotal in working with the Dealer Support Manager in maintaining an engaged and compliant Dealer community in our Marketplace. We will prioritise industry-leading policies and processes to enforce our guidelines for dealer operations. Working with the Dealer Support Manager, you will play a central role in creating scalable solutions to manage risks, working collaboratively across teams to ensure commercial awareness. Your responsibilities will include leading day-to-day enforcement activities and documenting and aligning them effectively. These activities span from managing dealer behaviour, cancellations to addressing dealer debt; all the time ensuring how we operate in this space is documented and consistent.
Your contribution to this role will significantly impact the safety, engagement and trustworthiness of our marketplace for sellers. You will actively contribute to the development of internal processes and risk matrices, enabling us to operationalise our Terms & Conditions effectively. These activities will support our dealers to maximise their potential on Motorway.
What You’ll Be Doing
- Manage escalations & our review process through our ticketing system pertaining to dealer behaviour and conduct, proactively working towards mitigating future occurrences of known issues. This will include fairly issuing warnings & documenting these outcomes
- Support the team with initiatives to reduce Dealer-lead cancellations
- Completing all onboarding activities for new Dealers, ensuring compliance with T&Cs, Code of Conduct, and any other regulatory considerations
- Make well-informed decisions with commercial considerations using established frameworks when it comes to sanctioning dealers, including the possibility of banning them from the Motorway platform - you’ll ensure these decisions are consistent and based off of a documented process
- Fulfil any other reasonable duties as required.
- You love supporting and working with customers and frontline operations teams
- You’ll be able to balance commercial awareness with compliance in your decisions
- An analytical approach, with an ability to spot trends in data and compel others to commit to the recommendations you propose
- Great work-life balance with standard shifts from 9am to 5:30pm
- Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going!
- Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway.
- Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise.