Delivery Coordinator

📌 Job Title: Delivery Coordinator

📝 Contract Type: Permanent Full-Time

💰 Salary: Up to £40,000

🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

🏢 Office Location/Working Policy: London - Hybrid 2 days per week

🕔 Working Hours: 0845 - 1730

The Role

We are looking for a highly organised and proactive Delivery Coordinator to oversee resource allocation, time tracking, and delivery operations across multiple departments. Acting as a central point between Delivery, Commercial, Finance, and HR, the role ensures efficient processes, accurate reporting, and smooth project execution. This position requires a detail-oriented individual with strong communication and coordination skills who can thrive in a fast-paced environment.

Role Responsibilities

• Manage and update resource allocation via the ticketing system
• Forecast and track resourcing needs with department heads
• Maintain accurate project and PO data in Zoho and internal systems
• Participate in daily resource planning and share monthly reporting
• Coordinate recruitment, onboarding, and internal transfers with HR
• Oversee project engagement details and ensure CRM accuracy
• Track commercial deliverables like CVs and skill profiles
• Ensure time logging compliance and provide reports for Finance
• Audit project engagement details and close out completed work
• Coordinate and document R&D team activities and reporting
• Support continuous improvement of delivery-related processes

Skills, Knowledge & Experience

• Strong organisational and time management skills
• High attention to detail and accuracy
• Effective communicator and collaborator across departments
• Strong problem-solving and analytical abilities
• Proficient in Excel (PowerBI a plus)
• Comfortable with CRM, ticketing systems, and tools like Zoho
• Able to handle data with confidence and produce clear reports

The Interview Process

☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.

🚀 First interview: Video call over MS Teams with the Hiring Manager.

🤝🏻 Final interview: Site based with the Hiring Manager + team member

About Acora

We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Our mission is to unleash the potential of people through amazing IT experiences.

At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way.

#1 BE THE BEST YOU CAN BE

We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.

#2 WE DO WHAT WE SAY

When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.

#3 TOGETHER WE WIN

Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.

Interested in becoming an Acoran? Check out the link to our website to read more about us - https://acora.com/

How to become an Acoran . . .

If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now.

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!