Delivery Manager
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Delivery Manager
About the Role
We are looking for an experienced Delivery Manager to lead the successful end-to-end
delivery of complex client implementation projects for global financial institutions,
including large investment banks. This role sits at the intersection of project delivery,
client management, operational excellence, and team leadership.
The successful candidate will play a critical role in ensuring projects are delivered on
time, within scope, and to the highest quality standards, while also helping to scale and
mature the Delivery function through process improvement and operational
standardisation.
This is an ideal opportunity for someone with strong operational and project
management experience who thrives in fast-paced fintech environments and enjoys
working closely with enterprise clients, internal stakeholders, and cross-functional
teams.
Key Responsibilities
Project & Delivery Management
• Own the end-to-end delivery lifecycle for client implementation projects, from
initiation through to go-live and post-implementation support.
• Manage projects with large enterprise and investment banking clients.
• Define project plans, timelines, milestones, dependencies, risks, and resource
requirements.
• Ensure delivery commitments are met while proactively managing scope, risks,
issues, and escalations.
• Coordinate cross-functional teams including Product, Engineering, Operations,
and Client Success.
• Lead governance meetings, status updates, steering committees, and executive
stakeholder communications.
• Drive accountability across internal and external stakeholders to achieve
successful delivery outcomes.
Client & Stakeholder Management
• Build trusted relationships with client stakeholders across business, operations,
and technology teams.• Act as the primary point of contact for delivery-related activities during
implementations.
• Manage expectations effectively and provide clear communication on progress,
risks, and dependencies.
• Support clients through onboarding, implementation, testing, operational
readiness, and transition to BAU support.
Operational Excellence & Process Improvement
• Contribute to scaling and maturing the Delivery function as the business grows.
• Identify opportunities to improve, standardise, and automate delivery processes
and operational procedures.
• Develop and maintain implementation frameworks, governance standards,
reporting structures, and best practices.
• Help establish scalable delivery methodologies suitable for enterprise fintech
clients.
People Management & Leadership
• Provide leadership, mentoring, and day-to-day management for Delivery or
Operations team members.
• Support hiring, onboarding, coaching, and performance development within the
team.
• Foster a collaborative, accountable, and high-performing team culture.
• Act as a role model for delivery excellence and client-centric execution.
Required Experience & Skills
• Minimum 7 years’ experience in Delivery, Operations, Project Management, or
Implementation Management roles.
• Experience delivering complex client implementations within fintech, financial
services, SaaS, or enterprise technology environments.
• Strong understanding of working with large financial institutions and investment
banking clients.
• Proven track record of managing multiple complex projects simultaneously.
• Excellent stakeholder management and client-facing communication skills.• Strong organisational skills with the ability to manage competing priorities in a
fast-paced environment.
• Experience leading cross-functional teams and driving delivery accountability.
• Demonstrated experience improving operational processes and implementing
scalable ways of working.
• Previous people management or team leadership experience.
• Comfortable operating in high-growth and evolving environments.
Preferred Qualifications
• Experience within capital markets, payments, trading, post-trade, treasury, or
banking technology environments.
• Experience with implementation governance, client onboarding, or enterprise
change management.
What Success Looks Like
• Successful delivery of complex enterprise implementations with high client
satisfaction.
• Strong operational discipline and predictable delivery execution.
• Improved scalability and standardisation across the Delivery function.
• High-performing and engaged delivery team.
• Strong partnerships with internal stakeholders and external clients.
Why Join Us
• Opportunity to work with leading global financial institutions.
• High-impact role within a growing fintech business.
• Collaborative and fast-paced environment with strong growth potential.
• Ability to shape and scale delivery processes and operational maturity across the organisation