Delivery Support Co-Ordinator

At NHS Property Services, our people are at the heart of everything we do. We're committed to creating a workplace where colleagues feel valued, supported, and empowered to make a meaningful impact. As part of our mission to Get, Grow, and Keep Great People, we're continuing to strengthen the way we deliver high‑quality, safe, and compliant services across our estate. We now have an exciting opportunity for a highly organised, proactive and detail‑focused Delivery Support Coordinator - Compliance. This is a fantastic role for someone who thrives on accuracy, teamwork, and supporting large-scale operational delivery that truly makes a difference to NHS colleagues and patients.

About the Role

As a Delivery Support Coordinator - Compliance, you will play a central role in supporting our national Delivery team to ensure accurate, high‑quality compliance data and the smooth operation of key Hard FM compliance activities. You'll be responsible for coordinating the flow of essential information, monitoring performance against SLAs, and helping the team identify and address issues before they escalate. A key aspect of your role will involve managing the jeopardy process for non‑connected supplier work, ensuring tasks are monitored, chased, and resolved quickly and efficiently to maintain service excellence for our customers. This is a highly collaborative role that requires strong organisation, excellent communication, and the confidence to work with a wide range of internal and external stakeholders across a matrix management environment.

Who You Are

You are a detail‑driven, organised coordinator who enjoys working in a fast‑paced environment and playing a vital role in keeping operations running smoothly. You bring curiosity, initiative, and pride in getting things right first time.

Key Responsibilities

• Supporting Hard FM compliance activities by maintaining accurate data, evidence, and documentation to NHSPS quality standards.
• Monitoring performance, tracking SLA delivery, and highlighting any deviations to the national Delivery team to support early intervention and improvement.
• Managing jeopardy processes for non‑connected supplier work, ensuring tasks are progressed, escalated, and completed in a timely manner.
• Coordinating multiple activities simultaneously and ensuring all administrative processes are followed consistently.
• Using CAFM and workflow systems to manage tasks, reporting, and compliance activities.
• Preparing reports, supporting audits, and contributing to continuous improvement of compliance processes.
• Building and maintaining effective working relationships across Delivery, Hard FM, and wider operational teams.

Where you'll be

This is a hybrid role based at your nearest local hub. It is a 12‑month fixed‑term contract, working part‑time for 22.5 hours per week, with flexibility available around your working pattern.

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option of buying additional weeks leave.

• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.

• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.

• SMART Pension contribution to which the company will contribute up to 6%

• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.

• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being responsible for business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know - we're here to help

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Check out more about Life at NHSPS on our LinkedIn page!