Deputy Porter Services Manager
LocationLiverpool, England, United Kingdom
Posted At3/8/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation Type
Human resource managers and directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£52,900
(£27.13 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with NHS University Hospitals of Liverpool Group. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Band 5
Main area
Management
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-CEF-425-25-A
Department name
LUH - 1 General Staffing (AFC posts)
Site
Aintree University Hospital
Town
Liverpool
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
13/03/2026 23:59
Job Overview
To provide effective management to the Portering Services department. The post holder is responsible for the performance of the porter department through effective management of the porter shift managers and services ensuring the service is always delivered to the highest quality and most economical cost. The post holder will ensure that all operations are conducted to a high standard of customer care and in line with policy and practices. The post holder will identify and highlight opportunities for the improvement of the service
Main duties of the job
Manage and motivate staff to maintain high service standards, ensuring shift managers complete regular checks and meet compliance requirements. Oversee service delivery within budget, adjusting provision as needed with the porter services manager. Recruit, induct, and train staff, ensuring appraisals, mandatory training, and development plans are maintained. Lead positively through change, creating local policies aligne
Main area
Management
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
287-CEF-425-25-A
Department name
LUH - 1 General Staffing (AFC posts)
Site
Aintree University Hospital
Town
Liverpool
Salary
£31,049 - £37,796 per annum
Salary period
Yearly
Closing
13/03/2026 23:59
Job Overview
To provide effective management to the Portering Services department. The post holder is responsible for the performance of the porter department through effective management of the porter shift managers and services ensuring the service is always delivered to the highest quality and most economical cost. The post holder will ensure that all operations are conducted to a high standard of customer care and in line with policy and practices. The post holder will identify and highlight opportunities for the improvement of the service
Main duties of the job
Manage and motivate staff to maintain high service standards, ensuring shift managers complete regular checks and meet compliance requirements. Oversee service delivery within budget, adjusting provision as needed with the porter services manager. Recruit, induct, and train staff, ensuring appraisals, mandatory training, and development plans are maintained. Lead positively through change, creating local policies aligne
d with Trust standards.
Plan and manage complex rotas based on service demand, ensuring adequate cover and training time. Act as a visible leader and role model. Conduct interviews on sickness, bereavement, discipline, and grievances with professionalism and tact. Ensure Trust policies are followed to maintain governance and service quality.
Manage Datix incidents, departmental risk assessments, and attend meetings or presentations for service improvement. Maintain effective communication with internal teams and contracted organisations on issues such as pay, rotas, and hours. Liaise with wards to ensure portering services meet agreed levels.
Monitor compliance systems, quality processes, KPIs, and in-house audits to support patient experience and clinical services. Produce timely reports, manage performance, and provide assurance on quality and safety. Develop reporting tools, analyse data, and support Facilities teams in meeting targets. Oversee the porter budget, report discrepancies, and submit monthly recharge templates.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our pa
Plan and manage complex rotas based on service demand, ensuring adequate cover and training time. Act as a visible leader and role model. Conduct interviews on sickness, bereavement, discipline, and grievances with professionalism and tact. Ensure Trust policies are followed to maintain governance and service quality.
Manage Datix incidents, departmental risk assessments, and attend meetings or presentations for service improvement. Maintain effective communication with internal teams and contracted organisations on issues such as pay, rotas, and hours. Liaise with wards to ensure portering services meet agreed levels.
Monitor compliance systems, quality processes, KPIs, and in-house audits to support patient experience and clinical services. Produce timely reports, manage performance, and provide assurance on quality and safety. Develop reporting tools, analyse data, and support Facilities teams in meeting targets. Oversee the porter budget, report discrepancies, and submit monthly recharge templates.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our pa
tients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Detailed Job Description And Main Responsibilities
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Detailed Job Description And Main Responsibilities
Manage and motivate staff to ensure high standards of service are set and always maintained. To ensure shift managers are completing regular service checks and compliance within the department is monitored and met.
Ensure that the service is delivered within the agreed budgetary framework assuming responsibility for all expenditure. The post-holder will regularly adjust service provision making changes to existing arrangements in conjunction with the porter services manager.
Ensure that all staff employed within the department are effectively recruited and inducted into the organisation and thereafter are properly trained to deal with all aspects of their role. He/she will ensure that their ongoing appraisal, mandatory training and personal development
plans are maintained in accordance with Trust policy.
Act in a positive manner due to change and formulate a flexible solution as to a wide range of problems and issues in a fast-moving environment. Working with the overall policies of the Trust he/she will formulate local policies for use within the department covering such areas as health and safety, staff discipline and management information.
Assess the demand for services and will initiate and plan complex rotas to schedule directly employed staff to meet this demand. Arrangements for staff training planned interruptions for service and short-term operational planning will be catered for within these plans.
Will be required to alwa
Ensure that the service is delivered within the agreed budgetary framework assuming responsibility for all expenditure. The post-holder will regularly adjust service provision making changes to existing arrangements in conjunction with the porter services manager.
Ensure that all staff employed within the department are effectively recruited and inducted into the organisation and thereafter are properly trained to deal with all aspects of their role. He/she will ensure that their ongoing appraisal, mandatory training and personal development
plans are maintained in accordance with Trust policy.
Act in a positive manner due to change and formulate a flexible solution as to a wide range of problems and issues in a fast-moving environment. Working with the overall policies of the Trust he/she will formulate local policies for use within the department covering such areas as health and safety, staff discipline and management information.
Assess the demand for services and will initiate and plan complex rotas to schedule directly employed staff to meet this demand. Arrangements for staff training planned interruptions for service and short-term operational planning will be catered for within these plans.
Will be required to alwa
ys demonstrate leadership acting as a role model to motivate team members.
Conduct staff interviews which will include sickness, bereavement, discipline and grievance. These duties will be conducted in accordance with the policies and procedures of the Trust but will require the post-holder to exercise tact and diplomacy.
Always ensure that Trust policy is followed within the department to ensure good governance, and a professional service is always delivered.
Manage and investigate Datix incidents and reports.
Manage departmental risk assessments and review on an annual basis.
Attend meetings and deliver presentations as and when required for service improvement.
To promote and ensure effective communication with both internal and external stakeholders. To liaise with representatives of the contracted organisations on both on a formal and informal basis. Such communication will touch on such complex matters as pay , rotas , holidays and hours worked.
Liaise with Ward/Department Managers regarding the provision of portering services to agreed scope of cover.
Ensure that the means of Facilities compliance delivery is regularly reviewed and develop appropriate recommendations on appropriate strategies to deliver optimum performance.
To practice effective quality management, implementing and monitoring a range of P&P's that will effectively track performance of the department to deliver high standards and continu
Conduct staff interviews which will include sickness, bereavement, discipline and grievance. These duties will be conducted in accordance with the policies and procedures of the Trust but will require the post-holder to exercise tact and diplomacy.
Always ensure that Trust policy is followed within the department to ensure good governance, and a professional service is always delivered.
Manage and investigate Datix incidents and reports.
Manage departmental risk assessments and review on an annual basis.
Attend meetings and deliver presentations as and when required for service improvement.
To promote and ensure effective communication with both internal and external stakeholders. To liaise with representatives of the contracted organisations on both on a formal and informal basis. Such communication will touch on such complex matters as pay , rotas , holidays and hours worked.
Liaise with Ward/Department Managers regarding the provision of portering services to agreed scope of cover.
Ensure that the means of Facilities compliance delivery is regularly reviewed and develop appropriate recommendations on appropriate strategies to deliver optimum performance.
To practice effective quality management, implementing and monitoring a range of P&P's that will effectively track performance of the department to deliver high standards and continu
ous improvements. To maintain departmental records.
Use own discretion and take appropriate action to ensure the needs of the department are met, and to use own initiative to develop the effectiveness of the department.
Work proactively and in partnership and collaboration to determine service targets are met and ensuring that these align with organisational strategic aims and objectives and adhere to national and locally defined targets and standards.
Ensure compliance information systems utilised to performance manage Porter Services are up to date by completing systematic quality checks and audits to ensure accuracy within the systems.
To ensure that all in-house monitoring systems are compliant to standards to maximise the quality of the patient experience and support clinical interventions ned in line with departmental and Trust policies.
To provide regular updates and produce reports required by the porter services manager ensuring all reports are undertaken and delivered in a timely and appropriate manner.
Conduct compliance, health and safety and performance activities. Provide assurance that the required level of quality and compliance is being provided. Communication to meet this requirement may be verbal or written.
To develop and manage a suite of reporting tools to provide Facilities Management Teams with the relevant intelligent information to operate departments within agreed performance and compliance targets.
Demonstrate IT skills and produce and manipulate data to create detailed spreadsheet information.
Monitor performance through the development and use of Key Performance Indicators (KPIs).
Present performance reports to the porter services manager on delivery with action plans.
Responsivity to the AUH porter budget, reporting any discrepancies, ensure recharge template for additional work completed and submitted monthly.
Person specification
Qualifications
Use own discretion and take appropriate action to ensure the needs of the department are met, and to use own initiative to develop the effectiveness of the department.
Work proactively and in partnership and collaboration to determine service targets are met and ensuring that these align with organisational strategic aims and objectives and adhere to national and locally defined targets and standards.
Ensure compliance information systems utilised to performance manage Porter Services are up to date by completing systematic quality checks and audits to ensure accuracy within the systems.
To ensure that all in-house monitoring systems are compliant to standards to maximise the quality of the patient experience and support clinical interventions ned in line with departmental and Trust policies.
To provide regular updates and produce reports required by the porter services manager ensuring all reports are undertaken and delivered in a timely and appropriate manner.
Conduct compliance, health and safety and performance activities. Provide assurance that the required level of quality and compliance is being provided. Communication to meet this requirement may be verbal or written.
To develop and manage a suite of reporting tools to provide Facilities Management Teams with the relevant intelligent information to operate departments within agreed performance and compliance targets.
Demonstrate IT skills and produce and manipulate data to create detailed spreadsheet information.
Monitor performance through the development and use of Key Performance Indicators (KPIs).
Present performance reports to the porter services manager on delivery with action plans.
Responsivity to the AUH porter budget, reporting any discrepancies, ensure recharge template for additional work completed and submitted monthly.
Person specification
Qualifications
Essential criteria
Essential criteria
Essential criteria
Essential criteria
- HND or equivalent further management qualification or equivalent
- Further management qualification
Essential criteria
- Previous people management experience managing a large ancillary workgroup.
Essential criteria
- A thorough and in-depth knowledge of portering services within a large acute Trust
- A thorough knowledge of NHS Agenda for Change Terms and Conditions and administrative and control measures required to ensure the efficient delivery of a portering service
- A thorough knowledge of Health and Safety
- A wider knowledge of ancillary services within an NHS environment
Essential criteria
- Able to use initiative and work without supervision
- Innovative and be able to challenge existing systems striving for continuous improvement
- Able to motivate a team
- Must have excellent influencing skills and be able to communicate at a range of levels within the organisation
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or
more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Pleas
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Pleas
e note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
LNKD1_UKTJ
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
LNKD1_UKTJ