Deputy Service Manager - South East Genomic Medicine Service
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The South East Genomic Medicine Service (GMS) is recruiting a Deputy Service Manager to play a key role in supporting operational delivery, ensuring performance against contractual key performance indicators. If you are someone who loves taking on new challenges, working flexibly across the organisatoin, and bringing structure to ensure successful delivery then this could be the role for you!
You would join a dynamic and enthusiastic team who are committed to embedding genomic medicine across the region. This role will work across clinical specialties and sit within an established structure that enables collaborative working and continued development.
It's an exciting time to join the GMS with opportunities to shape the service in its new structure and take on some new projects that can have real impact on patients and clinicians across the South East region.
Hosted by Guy's and St Thomas', you'll have access to all of the Trust benefits as well as being connected with colleagues from across the South East region that we serve. The team also run regular socials and have an annual Staff Day with awards to recognise and celebrate colleagues from all departments.
Job description
Operational Performance Management and Contract Management Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service Develop and implement a robust performance management framework for all GMS Sub-Contractors in line with the NHSE Prime Contract. Prepare and delivery operational performance management reports for presentation at relevant Programme Delivery Boards. Manage the contractual reporting requirements and document submissions to NHSE. Develop and write policies and standardised procedures within own work area. Manage the analysis of data so the senior management team have access to timely and accurate information on all key performance indicators. Develop thorough understanding of all areas within the department including management of pathways and the use of complex data sets Supporting the Operational Director ins resolving day-to-day performance issues. Arrange and plan certain key meetings, taking accurate minutes when required. Support the management team by preparing presentations. Liaise with other departments and members of the Trust to support the smooth running and functioning of the department/service. Project Management Support the developmenPerson specification
Previous experience
Essential
- Evidence of supporting successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
- Operational experience in supporting specific services including design, development, implementation and management of change in a multi-professional environment
- Experience in genomic medicine service environments, including a highly developed understanding of essential stakeholders and structures
Education and Qualifications
Essential
- Educated to degree level or equivalent knowledge, skills and experience.
Skills/ Knowledge/ Ability
Essential
- Use analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Effective communication skills both written and verbal including formal presentation skills, influencing and negotiating.
- Ability to build relationships with internal and external stakeholders
- Organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
About the employer
This is an exciting opportunity to join a growing team at the start of a newly awarded 10-year contract for the South East Genomic Medicine Service (GMS).
Part of the national NHS Genomic Medicine Service--bringing together seven GMS regions and 17 regional clinical genetics services--the South East GMS covers South London, Kent, Surrey and Sussex. We deliver standardised genomic testing pathways aligned to the National Genomic Test Directory and support the integration of genomic medicine into routine care.
Our mission is to reduce unwarranted variation and improve patient outcomes by ensuring clinical care fully benefits from advances in genomics. We play a key role in driving collaboration across specialties and providing clinical leadership to enable a multi-professional workforce to use genomics safely, effectively and efficiently.
We are committed to addressing health inequalities caused by historically unequal access to genomic services. This includes building a diverse team that reflects our communities, strengthening links with primary care, and ensuring strong patient representation across our work.
Operating within an integrated governance structure, accountable to the GMS Partnership Board and including partner Trusts, we are shaping a more equitable and innovative future for healthcare.