Design Director

Design Director

About Us

TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers.

We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality.

We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

The Role

As a Design Director, you are the creative force and strategic guide behind some of our most ambitious work. You lead one, or many projects across the studio, steering teams with clarity, empowering their strengths, and shaping the creative journey from first spark to final delivery.

You set the vision. You elevate the craft. You bring ideas to life.

You champion excellence by working hand-in-hand with multidisciplinary teams to transform concepts into meaningful, beautifully executed experiences. Your interactive design expertise and forward-thinking understanding of emerging technologies help push our work and our clients into the future.

Beyond the work itself, you are a mentor, a motivator, and a role model. You nurture the next generation of design talent at TCS Interactive and inspire those around you through your leadership, curiosity, and craft.

Our practice is built on three foundations: Client, Craft, and Culture.

As Design Director, you’ll help strengthen all three.

Client

You will:

• Build trust and deepen relationships with existing clients.
• Uncover new opportunities that extend and evolve the partnership.
• Anticipate challenges and design strategies that keep projects running smoothly.
• Identify and shape new opportunities within client accounts.
• Oversee and guide multiple workstreams across the studio.

Craft

You will:

• Be recognised as a leader in your discipline, inside and outside the studio.
• Set and uphold the creative benchmark for your craft specialism.
• Push creative boundaries and encourage teams to explore new possibilities.
• Spark inspiration and elevate the work of the people around you.

Culture

You will:

• Lead and develop senior team members with clarity and empathy.
• Help others grow their careers through coaching, feedback, and opportunity.
• Understand how to shape and manage team dynamics for high performance.
• Contribute to PR, thought leadership, and the outward voice of the studio.

Responsibilities

• Lead the creative execution of projects to ensure world‑class outcomes.
• Guide one or multiple design teams and project streams simultaneously.
• Work with existing clients to identify new opportunities and shape future engagements.
• Contribute to industry events, external initiatives, and agency promotion.
• Supporting the business development team, including shaping proposals and leading creative pitches.
• Set the tone for best practice and inspire the entire studio through your example.
• Travel occasionally to collaborate with clients around the world.
• Mentor and manage team members, conducting regular 1:1s, reviews, and development conversations.

Qualifications

• Experience in an agency or product design environment.
• Proven experience managing and coaching creative teams.
• Ability to inspire and influence senior leaders and stakeholders.
• Strong track record of growing client relationships and account value.
• Expert-level proficiency in Adobe Creative Suite, Figma, and Sketch.