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Working as part of the Design & Onboarding Practice delivering small scale External and internal Onboardings and supporting the provision of new and extended contracts into our rapidly expanding customer base.
You will play a key role in ensuring and verifying the scope of the services can be met delivering the appropriate SLAs and that commercial and technical resources are in place to allow new services to be adopted and supported. This will involve ensuring the validity of requirements that have been captured, making sure they are accurate and sufficiently detailed, allowing you to create the necessary support artefacts and knowledge transfer into the Managed Service teams. You will own and be responsible for ensuring the success of every Onboarding activity you are assigned to allow us to meet the needs and expectations of our customers going forward. Working on small or low profile onboardings and offboarding or supporting more senior members of the team, you will be progressing tasks in line with the team’s process and procedures to deliver for our customers.
You will be entirely responsible for creating a transition plan coordinating the Managed Services resources by working directly with the Managed Service Teams and in conjunction with a designated professional services project manager where applicable.
Post-delivery provides early life contact support whilst being fully responsible for ensuring both contractual and commercial elements are delivered as agreed.
It's a great chance to develop your career by making your mark with this friendly and dynamic company. It really is an exciting time to join Telefonica Tech UK&I.
As a market leader in our field with extensive qualifications and support from our business partners we aim to go from strength to strength towards a brighter future to further strengthen our position as a Managed Services provider seeing how we can bring value to the Customer and support their business needs.
Key Responsibilities:
Skills & Experience:
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.