Design Operations Lead
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (37.0%).
Occupation Type
Design occupations not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
About The Company
About Cleo
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About The Role
About Cleo
At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About The Role
We’re hiring a Design Operations Lead to build and scale the operational backbone of Cleo’s Experience organisation.
This is a strategic, systems-oriented role focused on enabling Design and Research to operate with clarity, speed, and technical excellence. You will architect the infrastructure that powers how we plan, build, ship, and scale product experiences across our mobile AI product
This is not a coordination role. It is an operational leadership role responsible for building durable systems across tooling, workflows, planning, governance, and performance. You will partner closely with Product, Engineering, and the Core Experience team to ensure design operates as a high-leverage, technically integrated function.
What You'll Own
This is a strategic, systems-oriented role focused on enabling Design and Research to operate with clarity, speed, and technical excellence. You will architect the infrastructure that powers how we plan, build, ship, and scale product experiences across our mobile AI product
This is not a coordination role. It is an operational leadership role responsible for building durable systems across tooling, workflows, planning, governance, and performance. You will partner closely with Product, Engineering, and the Core Experience team to ensure design operates as a high-leverage, technically integrated function.
What You'll Own
- Tooling & Infrastructure
- Own selection, implementation, licensing, and optimisation of design and research tooling
- Drive integration across Figma, prototyping tools, research platforms, documentation systems, and engineering workflows
- Ensure tooling scales with AI, design systems, and experimentation needs
- Operating Model & Rituals
- Define and run design rituals including reviews, critiques, planning forums, and all-hands
- A systems thinker who designs operational infrastructure with the same rigour product designers apply to user experience
- Experienced scaling DesignOps or ProductOps in a fast-moving tech environment
- Fluent in modern design tooling ecosystems and cross-functional workflows
- Comfortable working closely with Engineering and Product leadership
- Data-driven in how you assess team health, performance, and delivery efficiency
- Highly organised, detail-oriented, and with high agency to improve the team
- Motivated by building environments where exceptional design work can thrive
- A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
- 6% employer-matched pension in the UK
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
Download the Test Flight
App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functionality and features: https://testflight.apple.com/join/fDG9hWng
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Cleo AI. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Cleo AI may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Cleo AI's Candidate Privacy Notice