Desk Based Account Manager

REDCENTRIC

DESK BASED ACCOUNT MANAGER

JOB LOCATION

HARROGATE

ABOUT REDCENTRIC

Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure.

Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK.

With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Learn more about what we do on our website.

JOB DESCRIPTION

AIM OF THE ROLE:

The role requires the Desk Based Account Manager to maintain and develop existing and new customer relationships by telephone, to ensure orders / contracts are renewed. The company will provide the necessary product knowledge as part of an ongoing training and support programme.

KEY RESPONSIBILITIES:

Duties will include, but are not restricted to the following -

• Developing existing and new business relationships within an existing customer base, predominantly consisting of the Redcentric’s smaller spending customers, this could also be from leads generated personally or by the Marketing team, primarily by being proactive in relation to follow up telephone calls
• Building and maintaining a contact base of customer contacts
• Profiling customers to understand who makes decisions on contract renewals and what other opportunities there could be for Redcentric’s Products and Services
• Preparing quotes for customers and processing/progressing orders
• Working to achieve both individual and team targets (agreed) within budgetary constraints
• Producing sales forecast reports and statistics, as required by your manager
• Managing the accounts internally
• Working with all other departments at Redcentric in assisting with customer queries and problems
• Liaising with all appropriate contacts both internally and externally to ensure that negotiations/deals progress smoothly.
• Keeping abreast of all new technologies and services

KEY ACTIVITIES:

• Record and maintain all customer contacts and account information on the specific databases and ensure these are kept updated at all times
• Ensure monthly and annual sales targets are achieved with corrective action taken if targets missed
• Keep Product Matrix updated
• Ensure Renewals are kept up to date
• Support business plans for top accounts giving clear deliverables over specific timescales
• Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
• Compliance with Redcentric’s policies and procedures
• Handling and protection of Redcentric information
• Reporting of security events
• Implementing appropriate policies and procedures

PERSON SPECIFICATION

The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving high standards and has an ambition to progress into external sales.

They will also preferably have the following skills, attributes and experience:

• Target Orientated
• Must be a strong team player
• Highly motivated, with a pro-active approach to their workload
• Be able to work on their own initiative
• Intelligent and keen to learn new skills
• Enthusiastic with a confident personality
• Has an understanding of the sales process and the importance of customers
• A fast learner, with an interest in and the ability to learn about Redcentric’s Managed Services and Solutions; with the capability to keep this knowledge up to date going forward and to develop and build on this in the future as required

KEY SKILLS:

• Excellent communication skills, both written and verbal, in order to be able to liaise with internal contacts at all levels
• Effective use of the telephone and Microsoft Office packages - including email, word, excel, PowerPoint etc.
• Ability to work under pressure
• Good attention to detail
• Good sense of humour

HOURS OF WORK

The Company’s standard working hours are Monday to Friday 9.00 until 5:30pm with one hour for lunch.