Desktop Support Analyst

📌 Job Title: Desktop Support Analyst

📝 Contract Type: Permanent Full-Time

💰 Salary: Up to £35,000

🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

🏢 Office Location/Working Policy: Onsite

🕔 Working Hours: 0800 - 1645

🕵🏻 What to wear: Smart casual

The Rol

eAs a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service

.
Key Responsibiliti

• esReceive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possib
• leProvide expert support for Microsoft Office Suite and other Microsoft applicatio
• nsProvide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructu
• reTroubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updat
• esMaintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio-video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferenc
• esCollaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issu
• esMaintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configur
• edProvide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audio-video equipment during customer-facing events. Offer technical assistance to event participants as need
• edServe as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resoluti
• onAssist with the on-boarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their rol
• esProvide VIP support where required to senior members of the organisati

on
Key Skil

• ls:Microsoft Windows Operating Syst
• emsMicrosoft Office, 365 and other associated applicati
• onsBuilding of hardw
• areNetworking ski
• llsExcellent communication and customer service skills at all hierarchical lev

els
The Interview Pro

cess☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for

you🚀 First interview: A video call over MS Teams with the Hiring Manager + Team Le

ader🤝🏻 Second interview: Usually F2F interview onsite at one of our off

ices
About

AcoraWe’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do th

ings.
Our mission is to unleash the potential of people through amazing IT experi

ences.
At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of t

he way.
#1 BE THE BEST YO

U CAN BEWe challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our cu

stomers.
#2 WE DO WH

AT WE SAYWhen we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us ev

ery time.
#3 TOGET

HER WE WINBusiness is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our

customers.
To be considered for this position, you must have full rights to work

in the UK.
Equal Opportunit

ies at AcoraAcora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and bu

siness need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable

adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming yo