Diagnostic Services Administrator
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Diagnostic Services Administrator
- Location: Remote
- Contract: Permanent Full Time
- Start Date: ASAP
- Salary: £26,000
About Us
RTN Mental Health is a leading providers of neurodevelopmental and mental health services across the UK. Our mission is to deliver compassionate, evidence-based assessments and care that make a genuine difference in people’s lives. We’re a fully remote, collaborative team working to improve access to high-quality diagnostic services for ADHD, ASD, and related conditions.
Our work is guided by our core values: Respect, Transformation and Nurture. These values shape how we support clients, collaborate with colleagues, and deliver services. We respect every individual and their lived experience, embrace transformation through innovation and continuous improvement, and nurture growth by creating safe, compassionate, and inclusive spaces for everyone we work with.
The Role
We’re looking for a Diagnostic Services Administrator to join our growing Diagnostic Administration team. This is a key role supporting the assessment and diagnostic process for individuals undergoing ADHD and ASD evaluations. You will be responsible for coordinating diagnostic assessments, managing client communications, and maintaining accurate clinical records, all while ensuring a smooth and supportive experience for clients and clinicians. This position is ideal for someone with strong organisational skills, excellent attention to detail, and a genuine interest in mental health and neurodevelopmental care.
Key Responsibilities
Assessment Coordination
- Coordinate ADHD and ASD diagnostic assessments from start to finish, ensuring a smooth and supportive experience for clients.
- Assign assessments to the appropriate Clinical Psychologist and monitor progress through to completion.
- Assist with the administration and scoring of standardised assessments under the supervision of qualified clinicians.
Administrative and Scheduling Support
- Manage scheduling, logistics, and communication for assessment appointments, reports, and follow-ups.
- Handle client and family enquiries with empathy, professionalism, and clear communication.
- Maintain up-to-date and confidential records in line with data protection and clinical governance standards.
Data and Reporting
- Support the collection, organisation, and analysis of assessment data to assist clinicians with diagnostic formulations.
- Ensure data accuracy and consistency across systems, reports, and documentation.
Team Collaboration
- Work closely with the multidisciplinary team, including psychologists, clinicians, and administrative staff.
- Communicate effectively to ensure efficient coordination of diagnostic services and a joined-up client experience.
- Contribute ideas for service improvement and help streamline internal processes.
About You
Essential:
- Psychology degree (Bachelor’s or Master’s) AND/OR extensive knowledge in reviewing clinical reports.
- Strong administrative and organisational skills.
- Previous experience in a mental health or diagnostic services setting.
- Excellent communication and interpersonal abilities.
- Empathy and sensitivity when supporting individuals with ADHD and ASD.
- Confidence working collaboratively in a remote, multidisciplinary team.
- Attention to detail and ability to handle confidential information appropriately.
Desirable:
- Experience working specifically with ADHD and ASD assessments.
- Additional training or certification in neurodevelopmental assessment or support.
- Knowledge of relevant diagnostic tools and assessment techniques.
Why Join RTN?
- Be part of a passionate and supportive remote team.
- Contribute to meaningful work that improves access to mental health care.
- Work in an organisation where Respect, Transformation and Nurture underpin everything we do.
- Opportunities for ongoing professional development and growth.
If this sounds like the right fit for you, we’d love to hear from you!
Please note: due to the significantly high number of applications we receive, if you do not hear from us within two weeks of applying, unfortunately this means your application has not been successful on this occasion.