Digital Customer Community and Education Manager
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Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.
Key responsibilities:
- Community Strategy
- Customer Education & Content
- Knowledge Management
- Cross-Functional Collaboration with Product, Product Marketing and Solution Marketing
Must have:
- Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business.
- Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement.
- Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials.
- Understanding of customer education, self-service and knowledge management best practices.
- Familiarity with B2B customer community platforms, content management systems and digital engagement tools.
- Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features.
- Passion and expertise in AI-driven search, content discoverability and digital knowledge ecosystems.
- Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms.
- A proactive, creative mindset with a passion to deliver best-in-class customer experience and customer engagement at scale.