Digital Customer Success Operations Manager
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Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.
We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.
We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.
What’s in it for you
- Competitive salary
- Private healthcare for you and your family
- Pension scheme
- Flexible working options including working from home or our Marylebone office
- 60 days’ work anywhere, even outside the UK if you want
- 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
- Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
- Employee Assistance Programme and wellbeing portal
The role
We’re hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community.
Key responsibilities:
- Customer Success Platform Management
- Data Integration & Insights
- Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services
Must have:
- Hands-on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
- Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
- Strong understanding of customer lifecycle management, segmentation and data-driven engagement.
- Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
- Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
- A proactive, hands-on mindset with a strong focus on execution, ownership and continuous improvement.
- A passion to deliver best-in-class customer experience and customer engagement.