Director - Cardmember E2E Financial Crime Risk Management

Company

American Express

Location

Brighton, England, United Kingdom

Posted At

8/20/2025

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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all international jurisdictions (excluding the US), with colleagues operating across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

The objective of the ICS Cardmember E2E Financial Crime Risk Management team is to ensure a holistic understanding of financial crime risks across the ICS cardmember portfolio and processes, such as onboarding, card usage, remittances and KYC refresh, and to ensure the right controls are in place to mitigate those risks.

ICS Financial Crime Risk Management is looking for a Director of Cardmember E2E Financial Crime Risk Management to lead a diverse team of high-performing professionals focused on uplifting and monitoring controls to ensure the day-to-day operations of our organization will mitigate and continue to mitigate financial crime risk. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

How will you make an impact in this role?

The Director Cardmember E2E Financial Crime Risk Management will:

Ensure comprehensive understanding of financial crime risks as they relate to the cardmember products and services ICS offers
Conduct appropriate gap assessments of current processes against these risks as well as against internal financial crime policies and standards
Document appropriate business requirements for Product and Technology team engagement
Oversee the delivery or change, ensuring timelines, budgets, risks and issues are managed appropriately.
Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective change management

Minimum Qualifications:

Significant experience in financial crime risk management and/or regulatory change management
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Experience within financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data and identify trends
Demonstrated history and ability to manage large teams with varying backgrounds and experience

Preferred Qualifications:

University Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous or equivalent working experience
Experience in the implementation of large-scale capability/platform change as business lead within financial crime or regulatory change within the financial services sector

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.