Director, Field Capabilities
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Occupation TypeOfficers in armed forces
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Summary
Primary Location: Barcelona, Spain
Other Locations: Dublin, Ireland; London, UK;
Novartis aims to reimagine medicine by delivering exceptional customer experience and engagement, enabling more patients worldwide to benefit from our therapies. The International Field Engagement team within Customer & Launch Strategy (CLS) strengthens the performance of international field organizations by embedding, evolving, and measuring best-in-class execution standards and capabilities. The Director, Field Capabilities, is accountable for building and sustaining the capabilities required for high-quality field execution across international markets. This role ensures a strong linkage between international strategy and day-to-day field performance by defining global capability standards and translating them into scalable learning solutions across field roles (Rep, FLM, SLM). This position owns the international framework for skills and capability assessment, learning effectiveness, and capability governance for the field. The Director supports markets in diagnosing capability gaps, prioritizing development needs, and delivering high impact learning formats aligned to TA strategies, supported by modern learning technologies and insights. The role also drives the evolution of future ready field capabilities, including selling excellence, coaching, leadership, and digital fluency. Acting as gatekeeper for global learning initiatives, the Director leads end-to-end change management efforts to ensure consistent adoption of capability programs, frameworks, and tools across markets, in close partnership with TA, BSI, P&O, and Learning teams.
About The Role
Key Responsibilities:
Primary Location: Barcelona, Spain
Other Locations: Dublin, Ireland; London, UK;
Novartis aims to reimagine medicine by delivering exceptional customer experience and engagement, enabling more patients worldwide to benefit from our therapies. The International Field Engagement team within Customer & Launch Strategy (CLS) strengthens the performance of international field organizations by embedding, evolving, and measuring best-in-class execution standards and capabilities. The Director, Field Capabilities, is accountable for building and sustaining the capabilities required for high-quality field execution across international markets. This role ensures a strong linkage between international strategy and day-to-day field performance by defining global capability standards and translating them into scalable learning solutions across field roles (Rep, FLM, SLM). This position owns the international framework for skills and capability assessment, learning effectiveness, and capability governance for the field. The Director supports markets in diagnosing capability gaps, prioritizing development needs, and delivering high impact learning formats aligned to TA strategies, supported by modern learning technologies and insights. The role also drives the evolution of future ready field capabilities, including selling excellence, coaching, leadership, and digital fluency. Acting as gatekeeper for global learning initiatives, the Director leads end-to-end change management efforts to ensure consistent adoption of capability programs, frameworks, and tools across markets, in close partnership with TA, BSI, P&O, and Learning teams.
About The Role
Key Responsibilities:
- Define and own the international field capability strategy aligned with Therapeutic Area priorities and execution standards.
- Establish global capability standards for field roles and leadership levels across international markets.
- Minimum 10 years’ experience in healthcare or another regulated industry, including country and regional/global roles
- Prior sales and/or consulting or learning roles; direct field experience strongly preferred
- Proven track record in designing and implementing capability and learning programs with measurable impact
- Strong change management and stakeholder leadership capability
- Experience with modern learning modalities, LMS platforms, and analytics
- Solid understanding of CRM platforms, AI-enabled insights, and customer engagement strategy
- Strong project management skills and ability to operate independently in a matrix environment
- Senior stakeholder engagement experience across commercial, medical, analytics, and digital functions
- Strategic, agile, and resilient mindset with strong performance orientation
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