Director for Working Age Services
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Job summary
The Role of Director for Working Age Services sits in Digital and Transformation Group (DTG).
The Director will be accountable for both the live running and transformation activities for services including playing a key leadership role in the jobs and careers service programme.
This is our flagship programme – outlined in the Get Britain Working White Paper - to transform how DWP provides employment support.
Job description
- You will own the delivery strategy delivering transformation outcomes through our services, including working across Directorates to deliver policy intent through user-centred digital services. Ensuring that the right processes, procedures, and technologies align to delivering improved user, policy, and business-related outcomes.
- Development and execution of comprehensive roadmaps for those services, aligning organisational design, governance practices, capability, and 3rd party services to enable delivery of service design and delivery. Lead design, development, and delivery of large-scale user-centred services, utilising innovative technologies and data, integrated with DWP’s core platform capabilities.
- Lead multi-disciplinary teams to design, plan, deliver and maintain products - including user experience, development, data models, real-time analytics, machine-learning, APIs, development, and behaviour-driven testing
- Lead creation of core capabilities to support the service and make available across DWP though loosely coupled services, leading and influencing matrixed architecture, security, and infrastructure operations teams.
- Play an active role within the DWP Director community, and as a senior Digital leader across the Government.
- Lead and embed new ways of working and technology-enabled innovation, driving and building sustainable digital capability across the Department to support Civil Service Reform.
In addition, the role will require you to:
- Contribute to and actively participate in the executive leadership of DWP as we deliver unprecedented change to the welfare system, and to the products and services it delivers.
- Manage complex relationships with a wide range of internal and external stakeholders including partners and vendors
Join our Virtual Engagement Session!
Date: 01/05/26 Time: 13:00-14:00pm
This virtual session is an opportunity for you to find out more about the role and what it's like leading the Digital and Transformation Group. You'll get the opportunity to hear directly from the vacancy holder, Will Garner, HRD Beverley Morton, who will provide an overview of the role and hold a Q&A session.
Please see the job advert for more details.