Director of Business Operations

The purpose of the Director of Operations role is to lead a team in order to:

• Deliver seamless business operations across the business for efficient performance
• Manage Business Operations Systems, data, insight and analytics
• Manage Sales Operations
• Manage utilisation, satisfaction of staffing requirements and bench
• Manage staffing supply & demand across the business for optimum capacity management including both in-year capacity management and strategic resource management
• Manage Operational support for service Lines

Actively identify and facilitate productivity and efficiency opportunities

What you will be doing

Leadership

• Lead and manage the UK Business Operations team

Data, Insight, Business Systems and Operations

• Overall responsibility for time management – i.e. ensuring that all staff in the business area / Division book to the correct time codes and submit timesheets on time
• Overall responsibility to lead a team in order to provide the business with workforce insights and analytics

Sales Operations

• Manage Sales Forecasts (working closely with finance, BMs)
• Model Sales and workforce and anticipated revenue scenarios
• Ensure that opportunities progress through the pipeline effectively and efficiently, and identify opportunities to increase our conversion rate and shorten our sales cycle.
• Establish and champion a common sales culture across NTT DATA UK’s sales teams, driving account plans, pipeline reviews, bid workshops and other activities as necessary.

Workforce Planning

• Overall responsibility for capacity management for the business, including both in-year capacity management and strategic resource management
• Work in partnership with SL Heads to manage and integrate strategic workforce planning requirements into capacity & capability management

Staff Resourcing

• Overall responsibility for resource management business-wide
• Bench Management
• Contractor management
• Ensuring successful SL staff onboarding

SL Operations

• Financial forecasting & Budget
• Ensure internal stakeholders (finance, HR BP’s, staffing team) are working in close alignment with each other for full integration for end to end process
• SL Operational Hygiene

Vision & Values. Act as a champion and role model for the NTT DATA UK Vision & Values. Working closely with the Business unit lead/Service Line Head to ensure that people practices are effective in embedding and reinforcing the Company values.

What you will bring

• Experience of working in:
• A services business
• Multiple operating organizational structures
• Operations delivery and business efficiency performance
• Business profitability through effective supply and demand management
• Experience and knowledge of process improvement techniques and proven experience of enhancing business performance through operational efficiency
• Experience of understanding business requirements, translating into appropriate solutions and delivering within budget/timescales
• Ability to develop comprehensive and complex operational and strategic plans
• Analysis & Action
• Ability to interpret complex data and provide analytical insight into business reporting
• Can make evaluative judgments of both factual and qualitative information drawn from a variety of sources
• Understanding of systems governance
• Team Management
• Experience of setting up or running a business operations and/or resourcing team
• Has an excellent awareness of how to integrate, set targets, and co-ordinate activity across business units/work streams
• Models exceptional organizational and time management skills
• Other
• A robust understanding of the mechanics and levers in a P&L
• Budgeting and Cost Management

Understanding of HR policies and procedures