Dutch CX-Universal Agent - (English/Dutch Bilingual)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (30.0%).
Occupation TypeEstate agents and auctioneers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Dutch Bilingual - CX Universal Agent
At Percepta, we bring first-class service across each market we support . As a Bilingual Universal Agent in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
Employment Details
Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week. Hybrid 2 office/3 home, weekly rotating shift pattern within Mon.– Fri. (7:00 am–5:00 pm) 1 in 6 Saturdays (7:30 am–4:00 pm) - Start times in the UK are based on local market hours and will therefore vary when the UK transitions between GMT and BST.
Location: Daventry, Northamptonshire
Salary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 per annum)
Start Date: Monday 1 st June 2026
What You’ll Be Doing
We are looking for an empathetic and customer-focused Universal Agent to join our Passenger Vehicle Centre, supporting a globally recognised provider of premium automotive products and services across the Benelux markets. As the single point of contact for customers, you will take the time to understand their needs, concerns and circumstances, providing knowledgeable guidance and resolving after-sales issues with care and professionalism. Handling enquiries across phone, email and chat, you will be empowered to make decisions that prioritise customer satisfaction and build lasting loyalty.
During a Typical Day, You’ll
At Percepta, we bring first-class service across each market we support . As a Bilingual Universal Agent in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
Employment Details
Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week. Hybrid 2 office/3 home, weekly rotating shift pattern within Mon.– Fri. (7:00 am–5:00 pm) 1 in 6 Saturdays (7:30 am–4:00 pm) - Start times in the UK are based on local market hours and will therefore vary when the UK transitions between GMT and BST.
Location: Daventry, Northamptonshire
Salary Range: £28,691 - £30,691 (includes language premium and OTE earnings of £1,500 - £2,000 per annum)
Start Date: Monday 1 st June 2026
What You’ll Be Doing
We are looking for an empathetic and customer-focused Universal Agent to join our Passenger Vehicle Centre, supporting a globally recognised provider of premium automotive products and services across the Benelux markets. As the single point of contact for customers, you will take the time to understand their needs, concerns and circumstances, providing knowledgeable guidance and resolving after-sales issues with care and professionalism. Handling enquiries across phone, email and chat, you will be empowered to make decisions that prioritise customer satisfaction and build lasting loyalty.
During a Typical Day, You’ll
- Deliver an exceptional customer experience by taking ownership of each interaction and building trust through empathetic, professional communication.
- Manage inbound calls, emails and chat enquiries, providing accurate product knowledge, service guidance and timely resolutions.
- Secondary School qualifications or similar / High school
- Bilingual C1-level fluency in English and Dutch or Flemish, with excellent advanced written and verbal communication skills.
- Strong customer service and relationship-building skills, with the ability to resolve conflicts calmly and professionally.
- Proficiency in Microsoft Office, CRM systems and working across multiple digital platforms and screens.
- Excellent organisational skills, attention to detail and the ability to manage time and prioritise effectively.
- Resilience under pressure, sound business judgement and a solutions-focused mindset.
- A high level of integrity and professionalism, with the confidence to adapt your communication style and collaborate across teams and stakeholders.
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Equal Opportunities Statement
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
GB-ENG-Daventry