Duty Worker Short Term Breaks

Duty Worker Short Term Breaks | 9885 | Secondment Opportunity / Temporary Fixed Term Contract until April 2027| 37 hours per week | £28,598 to £31,022 per annum | Grade F | County Hall

The Short Breaks Team are currently working with over 3500 children with disabilities aged 5 – 17 and require an additional full time Duty Worker to cover the Maternity leave of the post holder until April 2027.

Families self-refer to the service and we are currently receiving over 100 new applications each month as well as reviewing each child’s Short Break Plan annually. Additionally, we provide advice to Social Workers and other professionals about the team and the services offered.

You will need to be a confident communicator as you will be the first point of contact for families seeking general advice and information about short breaks, as well as responding to phone calls, emails and portal requests from families either already receiving short breaks, or from families wishing to apply. You will also need to enjoy working as part of a team and be able to prioritise your work whilst responding to the needs of the team.

You will need to have a working knowledge of LCS, be able to create and maintain Excel spreadsheets and support the team to ensure that funding offered to families via a direct payment is used correctly, whilst also supporting the Short Break Managers and Coordinators to ensure all work is processed and completed within agreed timescales.

Please note there is a requirement to work at County Hall at least one day each week.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

For further information regarding the post please contact Jordan Burrell (Team Manager – Short Breaks) at jordan.burrell@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

Generous holiday entitlement

Health and Wellbeing services including fast-track physiotherapy and a free counselling service

Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.

Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

A Blue Light card for Fire Service and Social Care Workers

Relocation expenses (where applicable)

An advance of your expenses if you travel for work

Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

Tax efficient ways of getting extra pension and new bikes

Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to c

urrent employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 12 March 2026 at 23:55

All other applicants closing date: 19 March 2026 at 23:55