Dynamics Support Team Leader

As the new Dynamics Support Team Leader, you will provide the business with a service and support experience in the use of Microsoft Apps and Dynamics 365.

This role's primary objective is to deliver an exceptional experience and ensure our customers get the most from Dynamics 365.

What you'll do

In this varied role, you will:

• lead activities for our Support, Admin and Functional Consultant team, driving improvements through effective management of suppliers
• balance project deliverables against business support requirements, ensuring projects are delivered and high standards of customer support are maintained
• be responsible for operational performance, striving for excellence, whilst contributing to the strategic direction and continuous improvement of the wider Dynamics Competency Centre
• ensure that the team embodies the IT charter in all their interactions and works closely with the IT teams
• provide line management, support, training and guidance to team members
• ensure appropriate skills and resources are available during the ‘supported hours' of business applications
• recruit for team members within the Support, Admin and Functional Consultant team, working with the Dynamics Competency Centre Manager to ensure high-quality candidates grow and thrive
• act as an escalation point where necessary, monitoring customer feedback and ensuring good working relationships with customers
• monitor and manage our ticket queues, delegating where necessary to ensure adherence to SLA, ITIL principles and best practice
• regularly review and manage licences and storage utilisation, ensuring straightforward back charging to business directorates and maximising our return on investment in Dynamics licence renewals
• ensure functional requirements and product designs produced by Functional Consultants within the team are timely, meet business requirements and are completed to a high standard, ensuring the future success and long-term adoption of D365 within the organisation
• ensure the team meets project deadlines while maintaining high-quality support to the business, balancing project needs against support requirements.

What you'll need

In this role, you'll need:

• experience within a Dynamics delivery function, working in an enterprise environment, ideally aligned with ITIL practice
• experience managing business stakeholder relationships
• to be customer-focused
• practical Power Platform and Power Apps experience. Qualifications, including Power Platforms Fundamentals (PL-900), would be beneficial
• Dynamics Customer Engagement, particularly the Field Service and Customer Service modules. Qualifications, including Field Service Functional Associate (MB-240), would be beneficial
• Dynamics Finance and Operations. Qualifications, including Dynamics ERP Fundamentals (MB-920), would be beneficial
• Azure Dev Ops. Qualifications, including Azure Fundamentals (AZ-900), would be beneficial.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to buy up to ten days' holiday and sell up to five every year.
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• A new electric car in exchange for part of your gross salary, subject to conditions.
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• An interactive health and wellbeing platform.
• Support from mental health first aiders.
• A £1,000 referral fee if you recommend someone to work for us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.