E-Bike Service Advisor
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ABOUT ZOOMO
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.
In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.
Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.
About the Role:
Love ebikes and helping people? Join Zoomo as a Service Coordinator. You'll be the face of our Manchester hub—managing the desk, chatting with our courier community, and performing quick-fix repairs to keep the city moving. No master-mechanic certificate required; if you're handy with a wrench and great with people, we'll train you on the rest.
Key Responsibilities:
Customer Service & Workshop Operations:
- Serve as the first point of contact for customer repair and maintenance requests, providing friendly and efficient service.
- Manage the daily appointment calendar, scheduling repairs and communicating effectively with customers.
- Diagnose and repair a wide range of e-bike and e-moped issues, providing clear explanations and solutions to customers.
- Perform high-quality repairs and maintenance, ensuring customer satisfaction and vehicle safety.
- Process repair invoices and handle customer queries professionally.
- May be required to attend to occasional roadside assistance requests.
Technical Expertise & Workshop Support:
- Maintain a strong understanding of e-bike and e-moped mechanics and repair procedures.
- Proven experience as a bicycle mechanic with strong diagnostic and repair skills (e-bikes and/or e-mopeds a bonus).
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical individuals.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to manage your own workload and prioritise tasks effectively.
- A valid driving licence and a clean driving record (may be required).
- A proactive and positive attitude with a genuine desire to help customers.
- Knowledge of workshop safety procedures.
We offer you the chance to be part of a team at the cutting edge of the world's electrification journey, including:
- Working with a switched-on team that strives to make the streets greener and serve the rider
- You will be rostered 24 hours per week and will receive an hourly salary of £12.60 to £13.37 per hour (depending on experience)
- Fast growth and career progression
- Global and country-specific benefits packages/perks
- Monthly team outings & events
- Free e-bike subscription
- Annual learning and development allowance
- Mental wellbeing support
Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.