ECC Administration Officer
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To provide clerical support to Medical & Nursing staff within the Urgent and Emergency care service line within the medicine business unit.
To undertake clerical duties at the direction of the admin team lead and service line managers including but not limited to booking in patients in a busy emergency care environment, dealing with sensitive medical records and interacting with visitors and relatives.
Job description
To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.
To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.
To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations
Answering face to face enquiries from patients and clinical staff within the department
Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre.
To manage appointment systems, patients registration systems and all other service software. In addition, booking, rescheduling and cancelling patient clinic appointments
Maintaining patient computer and paper records
To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours. As an Emergency Department post holders will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year.
Liaising with internal and external agencies
Ensuring Discharge Summaries are raised and sent out in a timely manner.
Maintain the high standards of the Emergency Care Centre and all departments associated within it.
Provide excellent customer services to all our patients and visitors to the service.
Assist in the training and development of new staff.
This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC
Person specification
Qualification and experience
Essential
- GCSE English and Maths grade 9-4 (A*-C) or equivalent
- Previous Admin/Clerical Experience
- Good understanding of Information Governance & Confidentiality
Desirable
- Previous NHS clerical/admin experience
- Previous knowledge of using Careflow and NHS IT systems
- NVQ Level 2 in Business & Admin
Knowledge and skills
Essential
- Being able to prioritise workload and have exceptional organisational skills
- Excellent conflict de-escalation and diffusing skills
- Good communication/Interpersonal skills
- Excellent IT Skills
About the employer
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.