ECM & Central Contact Administrator
CompanyOptimo Care Group
Location
Barnsley, England, United Kingdom
Employment TypePart-time
Posted At5/16/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (51.0%).
Occupation TypeOther administrative occupations not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Optimo Care Group. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Job Advert - ECM & Central Contact Administrator
Job Title:
ECM & Central Contact Administrator
(Fixed Contract - Maternity Leave Cover).
Department:
Operations & Compliance
Location:
UK - 100% Remote / Home Based
Organisation:
Optimo Care Group is a specialist provider of high-quality care and support services across the UK, working with individuals with moderate to complex needs to help them live fulfilling and independent lives. We are committed to delivering person centred care through a highly trained and compassionate workforce, while maintaining the highest standards of safety, quality and compliance.
As a growing organisation, we offer excellent opportunities for career development, continuous learning through our Optimo Learning Academy, and a supportive environment where our people can thrive and make a meaningful difference every day.
About The Role
We are looking for a motivated and organised ECM & Central Contact Administrator to join our team on a fixed term maternity leave contract for 9-12 months.
This role plays a key part in supporting our domiciliary care operations by managing electronic call monitoring systems, responding to out of hours enquiries, maintaining accurate records and ensuring excellent communication across services. You will work closely with care teams, coordinators, service users and other departments to support the smooth running of services and maintain high standards of compliance.
This is a fully remote, home based position working a minimum of 16 hours per week on a rolling rota. Hours of work can fall between Monday and Sunday, therefore flexibility is essential. (See rolling rota and working hours below).
Key Responsibilities
Job Title:
ECM & Central Contact Administrator
(Fixed Contract - Maternity Leave Cover).
Department:
Operations & Compliance
Location:
UK - 100% Remote / Home Based
Organisation:
Optimo Care Group is a specialist provider of high-quality care and support services across the UK, working with individuals with moderate to complex needs to help them live fulfilling and independent lives. We are committed to delivering person centred care through a highly trained and compassionate workforce, while maintaining the highest standards of safety, quality and compliance.
As a growing organisation, we offer excellent opportunities for career development, continuous learning through our Optimo Learning Academy, and a supportive environment where our people can thrive and make a meaningful difference every day.
About The Role
We are looking for a motivated and organised ECM & Central Contact Administrator to join our team on a fixed term maternity leave contract for 9-12 months.
This role plays a key part in supporting our domiciliary care operations by managing electronic call monitoring systems, responding to out of hours enquiries, maintaining accurate records and ensuring excellent communication across services. You will work closely with care teams, coordinators, service users and other departments to support the smooth running of services and maintain high standards of compliance.
This is a fully remote, home based position working a minimum of 16 hours per week on a rolling rota. Hours of work can fall between Monday and Sunday, therefore flexibility is essential. (See rolling rota and working hours below).
Key Responsibilities
- Respond to out of hours calls and enquiries in a professional and timely manner
We are looking for someone with excellent communication and administration skills who enjoys working in a fast paced environment and can confidently manage multiple tasks. You will be highly organised, customer focused and able to work independently whilst also contributing positively as part of a wider team.
The ideal candidate will have previous administration experience and strong IT skills. Experience within domiciliary care or the health and social care sector is desirable but not essential.
Essential Experience
- Minimum 1 year administration experience
- Excellent verbal and written communication skills
- Strong customer service skills
- Good organisational and time management skills
- Ability to multitask and prioritise workload effectively
- Good IT skills including Microsoft Office packages
- Ability to work independently and as part of a team
- Flexible approach to working hours including weekends
- Attention to detail and ability to maintain accurate records
- Experience working within domiciliary care or health & social care
- Communication skills
- Customer service
- Problem solving
- Organisation and prioritisation
- Data accuracy and attention to detail
- Teamwork
- Time management
- Adaptability and flexibility
- Fully Remote Working - 100% home based
- Flexible Working Pattern - Minimum 16 hours per week on a rolling rota
- Competitive Pay - £13.01 per hour
- Comprehensive Training - Access to the Optimo Learning Academy
- Supportive Team Environment
- Reward Gateway - Access to retail discounts and recognition benefits
- £500 Refer a Friend Scheme
- Paid Birthday Leave
- Fixed term maternity cover contract (9-12 months)
- Minimum 16 hours per week
- Fully remote/home-based role
- The position is worked on a rolling rota and shifts are outside of standard office hours
- Shift patterns include:
- Monday to Friday:
- 6:00am - 9:00am
- 5:00pm - 10:30pm
- Saturday & Sunday:
- 6:00am - 10:00am
- 10:00am - 5:00pm
- 5:00pm - 10:30pm
- Flexibility is essential as shifts may vary across the rota
- Excellent communication and customer service skills are required
- Care experience is desirable but not essential