Ecommerce Partner Success Manager
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About us
Hello, we’re Reach. Every day, our trusted news, stories and content connect with millions of people where they live - whether that’s on their social feed or at their neighbourhood newsstand; through their local community or their take on the hot topic of the day.
We're home to more than 120 brands - from household names like the Mirror, Express, Daily Star and Daily Record, to local titles like MyLondon, BelfastLive, and the Manchester Evening News, and brands making a splash in the US like the Irish Star.
It's our ability to understand people and the things that matter to them that makes us Britain and Ireland's largest commercial news publisher. We reach around 70% of the UK's online population, 10% of the US online population, and over 100 million social followers around the world, connecting with them on who they are, where they live and what they love.
Your story, with Reach
As a modern media organisation, we're much more than just news. And it takes a wide range of people and skills to serve diverse audiences, customers and communities like we do.
We know everyone has their own story to tell, so we’ve built an environment where every background is respected and every day is a day to explore.
We’ll help you build a career that works with your life, while giving you the space to create and grow.
About this role
Are you a commercially minded relationship builder who thrives in the fast-paced world of e-commerce? As our Marketplace Seller Success Manager, you will own the end-to-end performance lifecycle of Yimbly’s diverse seller base. Your mission is to bridge the gap between seller potential and retail reality, driving incremental revenue while ensuring our marketplace remains a gold standard for quality and compliance.
Reporting directly to the Head of Trading & Products, you will be the central commercial point of contact for our sellers. You’ll act as a strategic partner, translating high-level trading priorities into SKU-level action plans that benefit our customers, our sellers, and the Yimbly brand.
What you’ll do
You’ll be at the heart of our trading operations, balancing strategic growth with operational excellence. Your key responsibilities include:
- Strategic Seller Development: Oversee post-onboarding development by maintaining and reviewing structured Joint Business Plans (JBPs) to drive sustainable growth and tier progression on a monthly basis.
- Retail Media & Commercial Revenue: Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives.
- Portfolio & Success Playbook: Develop strategies for channel optimisation and seller retention while continuously refining the seller playbook and training materials to streamline operations.
- Trading Coordination: To ensure high-potential deals are integrated into the master trading calendar, you will supply the Trading team with weekly and monthly seller offers at the SKU level. You will lead seller negotiations to enhance pricing, margin, funding, or exclusivity to ensure deals are commercially viable and competitive.
- B2B Communications: Own and Lead all seller communications regarding seasonal campaigns promotions as well as including service messaging to ensure high engagement and participation in site-wide events.
- Performance & Compliance: Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards, including tax and safety.
- Listing Excellence: Collaborate with sellers to optimise product listings for "Retail Readiness," ensuring high-quality images and descriptions in sellership with the Marketplace Admin team.
- Audit & Intervention: Conduct regular reviews to identify underperforming sellers for either structured recovery plans or offboarding.
What you need to succeed
We are looking for a high-energy professional who combines analytical rigour with exceptional communication skills. You will possess a sharp commercial acumen and a proven track record in account management within a multi-seller marketplace or retail environment. You will need to be highly proficient in Google Sheets for complex data manipulation and analysis, as well as Google Slides or PowerPoint for high-stakes stakeholder presentations. It is essential that you have experience identifying revenue-driving opportunities such as Retail Media and a firm grasp of marketplace regulatory standards, including tax, safety, and SLA compliance. Navigating platforms like Mirakl or Shopify should be second nature to you, as should the ability to use performance analytics to diagnose gaps and identify commercial trends. Beyond technical skills, your success depends on exceptional communication for managing B2B relationships and mediating disputes with a professional, camera-on presence. You must be a collaborative worker who thrives at pace, demonstrating the imagination to create new retail opportunities and the determination to hit growth targets while keeping the customer at the heart of every decision. Experience within a large-scale commercial publishing or digital media ecosystem is also highly desirable.
Ready to help Yimbly sellers reach their full potential? Apply today.
How we'll look after you
We take good care of our people - and that means more than just a pay packet. Whatever your role, you'll get a range of benefits, including:
25 days' holiday (plus bank holidays), as well as an extra day after you've been with us for three, five and 10 years. We also have a scheme to help you buy extra holiday if you want to.
An extra day's paid leave each year to volunteer for a cause close to your community or your heart.
Big moment day - an extra day’s paid leave for a moment that matters to you - like getting married, moving house or welcoming a new addition to the family (human or furry!)
Bonus scheme - you'll get a stake in our success and a chance to add to your annual earnings.
Help saving for your retirement - we'll match your company pension contributions up to 6% and you can contribute through salary sacrifice.
Supportive and progressive people policies - we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression. We believe you shouldn’t have to wait to join us to know what to expect from us, which is why we share this overview of the policies we have in place to support families and carers. If there's something you want to understand more about, just ask - it won’t make a difference to your application.
A healthcare cash plan - giving you money back for a range of medical expenses and fast access to doctor's appointments.
Car lease scheme - you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice.
Wellbeing support - including a 24/7 assistance programme for you and your family.
Access to lots of discounts - including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products.
Interest-free loans - including for season tickets and technology
If you’re excited about this role but don’t tick every single box, please don’t let that stop you from applying.
We know that everyone has their own story to tell, and we value potential, passion and the perspectives that different backgrounds bring to our work.
Diverse perspectives strengthen our teams and help us better serve our audiences, which is why we’re dedicated to fostering an inclusive workplace where everyone feels welcome and supported. As an equal opportunities employer, we encourage applications from people of all backgrounds and experiences.
We are committed to a recruitment process that is fair and welcoming to all, without discrimination on the basis of age, disability, gender identity, ethnicity, religion or belief, sexual orientation, or any other protected characteristic.