Elective Bookings Team Leader

Job Overview

An exciting opportunity has arisen for an Elective Bookings Team Leader to join the General Surgery and Urology Waiting List Bookings Team at Frimley Park. This post is based off site at Unit 5, Albany Park.

The postholder will work closely with all clinical areas to support the Trust's targets, i.e. referral to treatment and cancer targets and be responsible for the day to day management of the staff including induction, appraisal and initial performance management.

As a key member of the team, the postholder will play an integral role in supporting the Elective Bookings Team and ensuring the smooth and efficient management of patient pathways.

Main duties of the job

• To manage staff on a day to day basis including induction, appraisal and initial performance management.
• To support the Patient Pathway Co-ordinator to create and maintain Standard Operating Procedures (SOPs) for staff
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required.

To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.

To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise.

To ensure capacity is fully utilised and to escalate when demand exceed capacity available and there is a potential patient risk to performance and patient safety.

To adhere to the Trust values of being committed to excellence, working together and facing the future.

To attend specialty meetings for your lead specialty as and when required.

Follow all Trust and local policies and procedures at all times.

To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal.

Working for our organisation

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK

for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Experience

Essential criteria

• Experience of working within a team/office environment
  
  

Desirable criteria

• Working in the NHS either in a hospital/private practice/GP setting
  
  

skills /knowledge

Essential criteria

• Ability to prioritise workload
• Office management.
• Ability to communicate clearly.
  
  

Desirable criteria

• Understanding of medical terminology
• Knowledge of NHS targets
  
  

Qualifications

Essential criteria

• Good education GCSE standard or equivalent experience
  
  

Desirable criteria

• NVQ level 3 Admin or equivalent
  
  

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now