Emergency Dispatch Assistant Bicester
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with South Central Ambulance Service NHS Foundation Trust. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
An exciting opportunity has become available to join SCAS as an Emergency Dispatch Assistant.
We would be looking for successful candidates to hopefully start on our August 2026 course.
Emergency Dispatch Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Emergency Dispatch Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.
No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.
This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.
Please use the link below to watch our video about the Emergency Dispatch Assistant role.
https://www.youtube.com/watch?v=38mfMayAW84
Main duties of the job
As an Emergency Dispatch Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.
Working as an Emergency Dispatch Assistant will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.
Person specification
Qualifications
Essential
- GCSE grades 4-9 or equivalent in Maths and English
Desirable
- NHS Pathways Licence
- NVQ 2/3 in Customer Care, Contact Centre Operations or Call Handling Operations
Knowledge & Experience
Essential
- Customer Service experience from a telephone based or face to face role
- Competent in the use of IT systems
- Good Knowledge of geographical area
- Demonstrable ability to multitask and manage competing priorities
- Demonstrable Experience of working in a time pressured environment
Desirable
- Previous experience of working in an Emergency Communications Centre or Call Centre
- Previous experience of using Emergency Dispatch IT Systems
About the employer
Benefits we offer: