Employee Relations Business Partner
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Job title:
Employee Relations Partner
Job Description:
What you’ll be doing
- Manage and coordinate ER Hub delivery against agreed SLA
- Ensure cases and queries are handled promptly, consistently and commercially
- Oversee service quality including call listening, SLAs, feedback and system usage
- Lead on effective use of the case management tool and audit processes
- Use ER and MI data to identify trends and recommend actions
- Influence stakeholders and shape HR policies, processes and governance
- Support the implementation of the ER operating model
- Lead ER Hub initiatives and improvement projects
- Manage escalated ER issues including Speak Ups and ET cases
- Enhance customer experience through consistent, simplified ER processes
- Contribute to developing manager capability across the business
Essential Skills & Experience
- CIPD‑qualified with strong, solid, senior, demonstrable ER experience
- Previous line management experience
- Experience of autonomously and pragmatically managing complex cases up to and including tribunals.
Join Capita – Where Innovation Meets Opportunity
Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com
What’s in it for you?
- 💻 UK home based
- 💰 Competitive salary
- 🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- ❤️ Paid volunteering day with a charity of your choice
- 🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- 🚴 ♀️ Cycle2Work scheme, pension, life assurance, and more
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.