End User Computing Engineer - EO - South East Wales
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (37.0%).
Occupation Type
IT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Vacancy title
End User Computing Engineer - EO - South East Wales
Closing date
20/03/2026, 16:00
Advertising basis
Permanent
Actual starting salary
Starting salary will be at the minimum of the pay scale - £30, 754
Salary range or pay band
EO £30,754 to £34,997
Allowances
No
Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Group
Corporate Services and Inspectorates
Directorate
Digital, Data and Technology (DDaT)
Branch
IT Services
Location (s)
Cardiff, South East Wales
Main office base
Cathays, Cardiff
Purpose of post
Welsh Government
The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.
To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.
For more information about the benefits of making a difference with us, please see the Employee Benefits Pack .
Team/Division Overview
End User Computing Engineer - EO - South East Wales
Closing date
20/03/2026, 16:00
Advertising basis
Permanent
Actual starting salary
Starting salary will be at the minimum of the pay scale - £30, 754
Salary range or pay band
EO £30,754 to £34,997
Allowances
No
Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
Group
Corporate Services and Inspectorates
Directorate
Digital, Data and Technology (DDaT)
Branch
IT Services
Location (s)
Cardiff, South East Wales
Main office base
Cathays, Cardiff
Purpose of post
Welsh Government
The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.
To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.
For more information about the benefits of making a difference with us, please see the Employee Benefits Pack .
Team/Division Overview
This is an opportunity to join the End User Computing team within IT Services. This is a fast paced, user focused team who support the IT requirements of the organisation and ensure that staff are able to access the technology they need to do their jobs.
The End User Computing (EUC) Team plays a crucial role in managing and supporting the IT services that directly impact users' daily work.
Job Role
This post is mapped to the Associate End User Computing Engineer role in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.
In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services. You will provide technical support to both customer and internal team members.
We Are Looking For People Who Are
The End User Computing (EUC) Team plays a crucial role in managing and supporting the IT services that directly impact users' daily work.
Job Role
This post is mapped to the Associate End User Computing Engineer role in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.
In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services. You will provide technical support to both customer and internal team members.
We Are Looking For People Who Are
- Enthusiastic and pro-active about resolving problems
- Team oriented, willing to support others when needed
- Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
- Troubleshoot, fault fix, and replacement of all ICT hardware where required.
- Responsible for laptop builds, setup and Issue.
- Responsible for iOS device support, including setup & Issue.
- Provide support and guidance for VIP service within Welsh Government, which includes Ministers.
- Technical collaboration and engagement with the vendor for Print Services
- Assist, as required, end users in changing print consumables
- Provide support for all services within the regional offices such as broadband and Wi-Fi.
- Perform daily regular checks of meeting rooms to ensure A/V equipment is fit for purpose and fully functional
- As required, perform basic A/V equipment troubleshooting and escalate further to A/V engineers for expertise and issue resolution
- Provide support to staff on the planning of meetings / events in relation to the AV services on site, ensuring availability on the day where necessary.
- Provide end user onsite training on;
- any specific service requirement triggered by service changes
Your role will form part of Welsh Government’s Digital, Data and Technology profession. You will have the opportunity to work with multiple projects and programmes across all areas of Welsh Government. You will work with staff at all levels including senior staff, Ministers and our Digital Apprentice cohort.
Opportunities to develop career within IT Services.
Skills
We are committed to developing the skills and capability of our staff and encouraging them to use five days of learning a year. To support this, we offer a range of opportunities which could include:
- Shadowing
- Mentoring
- Work based learning.
- Qualifications
- Coaching
- Short Term Experience Programme (STEP)
As part of this role, we would support the successful candidate in working towards obtaining a service qualification e.g ITIL.
As part of this role, we would support the successful candidate in working towards obtaining a service qualification e.g ITIL.
Other vacancy related information
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1 -Experience of providing Windows 11 and Office365 support to a wide range of users. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
In The Case Of More Than One Candidate Scoring The Same, The Panel Has Agreed The Following Criteria Will Determine Merit Order
Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.
You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you 5 days before your interview.
The technical scenario will be part of the interview assessing the following criteria:
Technical specialism
As part of this role, we would support the successful candidate in working towards obtaining a service qualification e.g ITIL.
Other vacancy related information
In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1 -Experience of providing Windows 11 and Office365 support to a wide range of users. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
In The Case Of More Than One Candidate Scoring The Same, The Panel Has Agreed The Following Criteria Will Determine Merit Order
- Experience Criteria
- Technical Criteria
Candidates who successfully demonstrate that they meet the minimum Criteria will be invited to interview.
You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you 5 days before your interview.
The technical scenario will be part of the interview assessing the following criteria:
Technical specialism
. You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks.
Working pattern is Monday to Friday. To note, some overtime will be required to cover between 17:00 and 19:00 two or more evenings a week.
Travel Requirements: This is a site-based role located at our Cardiff Bay Office (Ty Hywel) and Cathays Park Office. While your primary office base with be Cathays Park, you will be expected to spend specific days at our Cardiff Bay and Merthyr Tydfil office. You will also be required to visit other locations across the Welsh Government estate to provide support.
Vetting level
SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years
Number of posts
2
Contact point for further information regarding the post
ictservicecontrol@gov.wales
Welsh language requirements
3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
Understanding by reading
0 - No skills
Speaking and being understood
0 - No skills
Understanding by listening
0 - No skills
Writing and being understood
0 - No skills
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
Behaviour 1
Working pattern is Monday to Friday. To note, some overtime will be required to cover between 17:00 and 19:00 two or more evenings a week.
Travel Requirements: This is a site-based role located at our Cardiff Bay Office (Ty Hywel) and Cathays Park Office. While your primary office base with be Cathays Park, you will be expected to spend specific days at our Cardiff Bay and Merthyr Tydfil office. You will also be required to visit other locations across the Welsh Government estate to provide support.
Vetting level
SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years
Number of posts
2
Contact point for further information regarding the post
ictservicecontrol@gov.wales
Welsh language requirements
3 - Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
Understanding by reading
0 - No skills
Speaking and being understood
0 - No skills
Understanding by listening
0 - No skills
Writing and being understood
0 - No skills
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
Behaviour 1
The selection process and stages are:
Managing a Quality Service
Managing a Quality Service. Work with customers to understand their needs and expectations.
Evidence to provide
Experience questions
Experience 1
Experience of providing Windows 11 and Office365 support to a wide range of users.
Experience 2
Experience of working in a customer facing team and to tight timescales.
Experience 3
The ability to take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
Technical 1
Technical specialism: You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks.
Technical 2
Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules
If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
Nationality Requirements
Managing a Quality Service
Managing a Quality Service. Work with customers to understand their needs and expectations.
Evidence to provide
Experience questions
Experience 1
Experience of providing Windows 11 and Office365 support to a wide range of users.
Experience 2
Experience of working in a customer facing team and to tight timescales.
Experience 3
The ability to take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
Technical 1
Technical specialism: You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks.
Technical 2
Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service. https://www.gov.uk/government/publications/nationality-rules
If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.
Nationality Requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
- Civil Service Pension Scheme
- 31 days annual leave (pro-rated for part time)
- training and development opportunities
- Cycle2Work Scheme
If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.
We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.
If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales . Please ensure that you refer to the vacancy reference number.
If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.
How To Apply
All applications for this vacancy must be made using our online application system.
Unless stated otherwise in the 'Other vacancy-related information for advert', the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify.
Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.
If you have an impairment which prevents you from applying online, please email our recruitment team. You can:
- request an application pack in an alternative format
You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.
Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.
If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.
Please see the candidate guidance for more information on the recruitment process.
For information on Civil Service Success Profiles please click here .
For TS to G6 recruitment schemes:
When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.
Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.
You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.
Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.
If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.
Please see the candidate guidance for more information on the recruitment process.
For information on Civil Service Success Profiles please click here .
For TS to G6 recruitment schemes:
Use the 'Apply' button to submit your application. You will be asked to register if you don't have an account or sign in if you do. Registration takes a few minutes and you will need an email address.
You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.
Once you've registered for an account and logged in, you'll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.
If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.
Please see the candidate guidance for more information on the recruitment process.
For information on Civil Service Success Profiles please click here .
For TS to G6 recruitment schemes:
When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.