Enforcement Services Officer

Some key information

• This role provides the opportunity for hybrid working, allowing you to work either from home, subject to managerial approval, or from one of our offices.
• 25 days' annual leave (in addition to bank holidays).
• The contract offered is permanent and full-time (37 hours per week).

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. As an Enforcement Services Officer you will represent the Council liaising with the Parking Enforcement Contractor.

Your day-to-day work will involve:

• Assess applications for parking permits, dispensations, and vouchers, ensuring eligibility and applying anti-fraud measures.
• Managing PCN (Penalty Charge Notice) processes, responding to appeals and enquiries.
• Process payments, receipts, daily reconciliations, and manage incoming post and phone enquiries efficiently.
• Provide advice and information on parking legislation, policies, and related regulations to customers via phone and correspondence

We recognise the importance of a good balance between work and home life, so we do everything we can to accommodate flexible working, including working from home, with agreement from the manager.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you have:

• A minimum of 3 GCSE’s including English, or able to demonstrate equivalent standard.
• Extensive knowledge of Microsoft Outlook, Word and Excel.
• Experience of working in a customer focused environment via the telephone and in writing.
• The ability to work independently and make decisions based on published guidelines.
• Strong writing proficiency.
• Excellent verbal communication skills,
• The ability to plan, organise and prioritise workloads to meet department deadlines.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Anything else I should know?

The Salary for the role is Grade 13, ranging from £25,989 to £28,142 per annum

For an informal chat about the role, you can contact Vicky Lowman, Service Manager Parking at [email protected].

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have all the information you need, just hit the apply button - we can’t wait to hear from you.

DBS information

In this role you will require a criminal background check via Disclosure and Barring Service.