ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES
UK Visa Sponsorship Analytics
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Occupation Type
IT managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
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Description
Overview
ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES
What We're Looking For
We need a strategic architect with 12-15+ years who defines the architectural vision for BT International's transformation from traditional telco operations to asset-light service delivery excellence. You own the strategy for service operations platforms (ServiceNow ITSM/ITOM/AIOps, Netbrain, Entuity, Dynatrace) and managed services delivery systems.
Essential Experience
Strategic Service Operations Architecture & Leadership
ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES
What We're Looking For
We need a strategic architect with 12-15+ years who defines the architectural vision for BT International's transformation from traditional telco operations to asset-light service delivery excellence. You own the strategy for service operations platforms (ServiceNow ITSM/ITOM/AIOps, Netbrain, Entuity, Dynatrace) and managed services delivery systems.
Essential Experience
Strategic Service Operations Architecture & Leadership
- Strategic service operations architecture: defining long-term vision for service delivery platforms including ServiceNow (ITSM, ITOM, AIOps), Netbrain, Entuity, Dynatrace and their role in managed services delivery and operational efficiency
- Business systems architecture: defining vision for BAU applications (sales, service, enterprise) and service operations including Lead-to-Cash operational processes (Pricing/Design/Quoting/SRM), AI Ops, Service Desk, billing, inventory that optimises legacy systems whilst designing future-ready capabilities aligned with NaaS-based operating model
- Service operations portfolio optimisation: making strategic keep/modernise/retire decisions for service delivery platforms based on technical fitness, cost-effectiveness and alignment with asset-light transformation and managed services strategy
- Vendor strategy: negotiating with service operations platform vendors (ServiceNow, Dynatrace) and enterprise vendors as strategic partners, simplifying IT landscape whilst reducing vendor dependencies and supporting managed services delivery
- Systems integration leadership: establishing approaches that link service operations platforms, BAU applications and NaaS capabilities to support business processes, managed services delivery and operational efficiency
- Strong expertise in API lifecycle design and integration patterns at scale
- Expertise in integration patterns (OpenAPI, REST, gRPC, GraphQL) for service delivery
- Event-driven architecture leadership with pub/sub and event brokers (Kafka, RabbitMQ)
- Operational excellence architecture: establishing comprehensive observability, service resilience patterns and operational automation across service delivery systems including metrics, logging, distributed tracing and telemetry
- Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, OpenTelemetry, Dynatrace) for service operations at scale
- Strong understanding of distributed systems, transaction management and telemetry pipelines for service delivery
- Collaboration with Data & AI architects: leveraging data platforms and AI capabilities for service automation, customer insights and managed services intelligence
Technical Background & Modern Platforms
- Strong engineering background with hands-on experience demonstrating technical credibility
- Proficient in backend programming (Python, Java, C++)
- Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)
- Open source workflow engines (Temporal)
- Stream/batch processing (Flink, Spark)
- Test automation: Robot Framework and BDD
- BSS vendor platforms: Salesforce, Amdocs, Ciena
- Extensive telco service operations and managed services architecture experience with demonstrated success modernising operational platforms
- Experience designing for multi-cloud, hybrid and on-prem service delivery environments
- Skilled in cloud-native patterns for service operations
- Cloud architecture (AWS/GCP)
- Strong background with service operations platforms (ServiceNow, Dynatrace, Netbrain, Entuity) and enterprise platforms - can negotiate technical approaches and influence vendor roadmaps
- API-first integration architecture: API management platforms, event streaming, microservices patterns in complex service delivery environments
- Deep telco operations and service delivery domain knowledge with understanding of challenges in transforming mission-critical service operations systems
ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES
Requirements
ENTERPRISE ARCHITECT - BUSINESS SYSTEMS/MANAGED SERVICES
Essential Experience
Strategic Service Operations Architecture & Leadership
- Strategic service operations architecture: defining long-term vision for service delivery platforms including ServiceNow (ITSM, ITOM, AIOps), Netbrain, Entuity, Dynatrace and their role in managed services delivery and operational efficiency
- Service operations portfolio optimisation: making strategic keep/modernise/retire decisions for service delivery platforms based on technical fitness, cost-effectiveness and alignment with asset-light transformation and managed services strategy
- Vendor strategy: negotiating with service operations platform vendors (ServiceNow, Dynatrace) and enterprise vendors as strategic partners, simplifying IT landscape whilst reducing vendor dependencies and supporting managed services delivery
Integration Architecture & Transformation
- Systems integration leadership: establishing approaches that link service operations platforms, BAU applications and NaaS capabilities to support business processes, managed services delivery and operational efficiency
- Service operations transformation: leading AI-driven process automation, billing automation, inventory accuracy improvement programmes that deliver cost-to-serve reduction, operational efficiency and improved managed services delivery
- Strong expertise in API lifecycle design and integration patterns at scale
- Expertise in integration patterns (OpenAPI, REST, gRPC, GraphQL) for service delivery
- Event-driven architecture leadership with pub/sub and event brokers (Kafka, RabbitMQ)
- Operational excellence architecture: establishing comprehensive observability, service resilience patterns and operational automation across service delivery systems including metrics, logging, distributed tracing and telemetry
- Proficient with observability frameworks (Prometheus, ElasticSearch, Grafana, OpenTelemetry, Dynatrace) for service operations at scale
- Collaboration with Data & AI architects: leveraging data platforms and AI capabilities for service automation, customer insights and managed services intelligence
- Architecture governance: driving design reviews and conformance processes ensuring alignment with enterprise standards, security requirements and transformation objectives
- Building architecture capability: mentoring architects who work with service operations, BAU operations and managed services delivery teams
- Platform engineering alignment: establishing integration patterns that connect service operations systems with NaaS capabilities whilst maintaining operational stability and supporting managed services delivery
Technical Background & Modern Platforms
- Strong engineering background with hands-on experience demonstrating technical credibility
- Proficient in backend programming (Python, Java, C++)
- Experienced in data persistence across SQL (Postgres, MySQL), NoSQL (Cassandra, MongoDB) and TSDB (TimescaleDB, InfluxDB, Prometheus TSDB)
Platform Technologies & BSS Vendor Platforms
- Open source workflow engines (Temporal)
- Stream/batch processing (Flink, Spark)
- Test automation: Robot Framework and BDD
- BSS vendor platforms: Salesforce, Amdocs, Ciena
- BSS/OSS proficiency: deep understanding of Product Catalogue, CPQ, SOM, EPC and their interactions
- Telecom domain knowledge: understanding of WAN, overlay and security products
- Extensive telco service operations and managed services architecture experience with demonstrated success modernising operational platforms
- Experience designing for multi-cloud, hybrid and on-prem service delivery environments
- Skilled in cloud-native patterns for service operations
- Cloud architecture (AWS/GCP)
- Strong background with service operations platforms (ServiceNow, Dynatrace, Netbrain, Entuity) and enterprise platforms - can negotiate technical approaches and influence vendor roadmaps
- API-first integration architecture: API management platforms, event streaming, microservices patterns in complex service delivery environments
Telco Domain & Delivery
- Deep telco operations and service delivery domain knowledge with understanding of challenges in transforming mission-critical service operations systems
- Product operating model experience: understanding how architecture enables service delivery team autonomy and managed services velocity
- Experience building and leading architecture teams focused on service operations and managed services delivery, developing technical leadership capability
- AI/Agentic strategy for service automation, cost reduction and managed services enhancement
- Understanding of managed services business models and how operational platforms support service delivery
- Proven track record defining architectural strategies that enabled system rationalisation, vendor consolidation and platform transformation whilst maintaining service continuity and managed services quality